Bory Moreau, France’s leading supplier of queue management and crowd control solutions to the retail, transport, hospitality and leisure sectors, has been officially re-branded as Tensator France.
Taking effect from September, it brings the company in line with the rest of the Tensator Group, which Bory Moreau has been part of since 2008, following its acquisition.
The move follows Tensator’s strategic direction to grow its ‘Solutions’ business, while also maintaining a focus on its traditional barrier products, to become a global provider of products associated with the ‘customer journey’. The new logo therefore incorporates the strapline ‘leader de l’expérience client’.
Despite the change, the Bory Moreau brand will still be in existence and will be used solely for the company’s premium quality signage offering, which is targeted at banks, embassies, corporate offices and hotels across France.
Commenting on the rebranding, Alan McPherson, Tensator Group CEO, said: “Tensator is already synonymous with queue management and crowd control across much of Europe, so this is a logical progression for us.
“However, it is important to recognise the heritage of the Bory Moreau name, which has been in existence since 1898, and its reputation for the manufacture of quality signage. Therefore, we are delighted that the two brands will be working side-by-side to offer innovative solutions to the French market.
Martial Maben, Bory Moreau’s general manager added: “Having been part of the Tensator family for the past two years, the re-brand is a significant moment for us.
“The whole team has embraced the change and we are looking forward to working with our customers, both old and new, under the Tensator France name.”
The Tensator Group has over 50 years experience in the retail, transport, finance, leisure and public sectors, and is renowned for inventing the Tensabarrier® retractable post, which is now a world famous brand and top quality crowd control solution.
Leading queue management solutions provider, Tensator, has launched a new Access Control range, designed to create a safe and secure store entrance and exit system, in addition to providing a more efficient queue flow structure.
The Automatic Gate has a built-in radar sensor allowing customer and trolley to be detected from a pre-determined distance. The gate arms will automatically open and close after a pre-set time allowing free flowing customer access, with both left and right-handed gates available with international arrow and no-entry gate arm designs as standard.
Safety is key to the Automatic Gate, which is fitted with a number of enhanced features, including an ultrasonic safety sensor. The sensor recognises movement and motionless objects within a defined area; when an object is detected the gate arm will stop moving instantly and restart automatically when clear.
In the event of an emergency, the gate arm can be pushed in either direction to allow exit, and can be linked to fire alarm systems to automatically drive open in the event of fire or emergency.
The gate has also been designed with a sleep mode to protect its motor; this is activated if the arm is prevented from closing in either direction more than four consecutive times.
As well as improving safety, the gate can also enhance security, with a break-out alarm that sends out a high-pitched ring for five seconds, should exit be attempted in the prohibited direction, helping to enforce access restrictions and prevent shoplifting.
A range of Mechanical Gates and a Fixed Rail System complete the Access Control range.
Tensator’s Mechanical Gate is perfect for use in low security areas, especially to signal emergency exits, direct footfall or simply add a professional look to an entrance. It is manually operated, with a spring mechanism allowing the gate to automatically return to closing position after entry.
The Fixed Rail System can be secured to the floor to create walkways, queue barriers or even indoor trolley parks and is available in polished chrome as standard, or in any RAL colour to match corporate branding.
“At the heart of every retail outlet is successful control and guidance of the customer flow,” commented Tensator’s general manager Kevin Hickson. “Clear entrance and exit points are essential, and the Access Control range is designed to help retailer’s achieve this, whilst boosting safety and security at the same time.
“After initial trials, we’re confident that this is an area that has the potential for substantial growth over the coming years.”
Leading queue management and crowd control specialist Tensator has helped two higher education colleges improve staff efficiency and reduce waiting times in their student services departments.
Specialist software has been provided to both the London Institute of Technology and English (LITE) in Bayswater and EThames Graduate School in Essex, allowing for dispersed queues in what have proven to be very busy areas of both colleges.
At LITE, Tensator has installed a Dispersed Queue Ticketing (DQT) system with four service points and a main central display board, while at EThames, a similar DQT system has been provided, but with six call points and display boards at the counter, and also in the common room.
Upon arrival at student services, visitors are provided with a ticket showing them an average waiting time, allowing them to continue with their studies until their allotted time approaches. They can then join a short queue and are called to the relevant service point by the push of a button.
Staff benefit from having greater control over the queuing system and can use the in-built reporting software to monitor peak times and view the real-time status of the queue, allowing them to increase staffing levels and the number of available service points if needed.
“We’re now able to offer improved levels of support in our student services department,” commented Niel Pama, principle of LITE. “We have limited space in our reception area and the previous structure meant that it became very crowded, resulting in confusion about who was first in the queue.”
Wouter Bouwer, academic coordinator at EThames added: “The new queuing system has already proved invaluable, not only in terms of freeing up student’s time to continue with their studies, but also in helping us to heighten the efficiency of our staff.”
The installations at LITE and EThames are Tensator’s first major DQT contracts in the education sector and have proved so successful that a further installation has already been made at EThames’ new Canary Wharf campus.
A more advanced DQT system has been installed in the brand new student services department in London’s Docklands, with 17 individual counters each programmed to deal with a specific service, allowing staff to offer specialist support in areas including fees, admissions and course information. Managers can also change the specialism of a counter from their desk to cope with the needs of the students waiting to be seen at any given time.
As the counters are split over two floors, tickets direct students to the correct area for their selected service, with screens giving advanced warning five minutes before their call time.
“We already have a very high profile in providing Dispersed Queue Ticketing solutions to sectors, including retail, finance, healthcare and the public sector,” commented Hayley Thomson, business development manager at Tensator. “The success of our work at LITE and EThames goes to show that there’s a need for efficient queue management and crowd control in all aspects of life and we’re looking forward to expanding our educational offering even further.”
Tensator, the queue management and crowd control specialist, has been named as one of the UK’s fastest growing companies by some of the country’s most acclaimed business analysts.
The Milton Keynes based company, known around the world for its versatile Tensabarrier®, has been ranked in 40th place as part of the Sunday Times PricewaterhouseCoopers Profit Track 100.
It’s the first time that Tensator has appeared in the league table, which ranks Britain’s private companies with the fastest-growing profits.
“There’s no doubting that the past few years have been a tough trading environment,” commented Alan McPherson, Tensator Group CEO. “Like every other business, we’ve had to look at the way we do things and cut our costs. However, at all times we have retained our commitment to creating and manufacturing high quality, innovative products and providing outstanding customer service. Our inclusion in the Profit Track 100 is testament to the unwavering hard work and dedication of our employees.”
The countdown notes that Tensator achieved a 64.59 per cent annual profit growth from £757,000 in 2005 to £3.4m in 2008, boosted by the success of product ranges such as In-Queue Merchandising systems and electronic queue management solutions.
John Minards, South East Regional Leader at PricewaterhouseCoopers LLP, added: “It’s great to see local privately-owned companies delivering sustained profit growth and making such a positive contribution to the economy. The region is showing how private companies and dynamic managers and owners can drive regional economic growth and development.”
Tensator’s inclusion in the Profit Track 100 follows their recent appearance in the 2010 Buyout Track 100, where they were ranked 48th in a rundown of the UK’s fastest growing private-equity-backed businesses.
Renowned crowd control and queue management specialist Tensator will be exhibiting a range of innovative products at the Airport Show 2010 from 25-27 April that help to improve passenger flow and increase operational efficiencies and profitability.
Visitors to CC23 can find out how the market leader has helped airports and airlines, such as Abu Dhabi International and Etihad Airways make sure passengers safely take to the skies through terminal buildings with minimal queuing times.
Amongst the products on display will be Tensator’s Airport Passenger Guidance system, designed to guide passengers as they board or disembark an aircraft; the eQ™ Single Line Call Forward Media system that incorporates digital displays alongside call-forward queuing technology in immigration halls and check-in desks; and a wide range of Tensabarriers®, including the advanced and heavy duty variants.
The company will also be previewing its new Magnetic Post, which offers customers the flexibility of a free-standing Tensabarrier®. Three magnets are installed into the base of the post, and are connected to a mild steel plate secured to the ground, giving the post the stability of a surface fixed or socket mounted post.
Abdel Aziz Rahal, general manager of Tensator FZE commented: “In its 10th anniversary, the Airport Show has proved to be an ideal platform for the team to showcase how Tensator’s solutions are currently being deployed in some of the world’s busiest airports.
“We are confident that the aviation industry will be suitably impressed by our product offerings – especially our eQ™ single line queuing call forward system, as it has been proven to reduce service times by up to 28 per cent in an airport environment.”
For more information on Tensator’s range of queue management solutions for the aviation sector, visit CC23 or www.tensator.com.
Medical and health organisations can make better use of queue systems with the introduction of intelligent visitor management solutions according to leading queue management and crowd control specialist Tensator.
The company has developed a suite of cost-effective dispersed queuing systems for the industry in response to market demand. These help to improve customer service levels, increase queue flow and optimise available resources.
Building on the popular range of single line call forward queuing systems, this new portfolio of user-friendly dispersed queue ticketing systems are powered by Tensator’s technology partner ESii.
Ideal in environments such as hospitals, pharmacies, emergency walk-in centres and doctor surgeries, the systems ensure that the patient or customer is served in a timely manner and by the most appropriate member of staff.
A dispersed ticketing solution has recently been installed into the Nottingham NHS Treatment Centre to reduce frustration and anxiety from waiting patients and improve waiting times.
Each system has the ability to incorporate digital media and signage, so that organizations can display video messages and even open up additional revenue streams via third party advertising, enabling the dispersed queue management system to in effect pay for itself.
View the ‘
Electronic Queuing – eQ™’ Product Showroom for more information.
Organisations within the public sector can make better use of existing queue systems with the introduction of intelligent visitor management solutions according to leading queue management and crowd control specialist Tensator.
The company’s suite of cost-effective dispersed queuing systems not only help to improve customer service levels, increase queue flow and optimise available resources.
Building on the popular range of single line call forward queuing systems, this new portfolio of user-friendly dispersed queue ticketing systems are powered by Tensator’s technology partner ESii.
Ideal in environments where there are a number of service positions and departments available, such as post offices, embassies and council buildings, the systems allow multiple transactions and consultations to be handled more fairly, ensuring that the public are served in a timely manner and by the most appropriate member of staff.
A dispersed ticketing solution has recently been installed into the South African embassy in London, which has seen a reduction in waiting times, improved employee satisfaction and reduced frustration and anxiety from waiting visitors.
The dispersed ticketing suite comes in a variety of levels of software with varying applications, depending on the number of counters and services the system needs to serve.
The most advanced level has the capability to operate across unlimited services, counters and multi-site operations, allowing the client to match resources to demand and improve operational efficiencies either locally or from head office. This system also enables full appointment and schedule management, along with SMS notification software, promoting ease of use for customers.
Each system has the ability to incorporate digital media and signage, so that organisations can display video entertainment messages and even open up additional revenue streams via third party advertising, enabling the dispersed queue management system to in effect pay for itself.
View the ‘
Electronic Queuing – eQ™’ Product Showroom for more information.
World-leading queue management specialist Tensator has successfully supplied Stagecoach Bus UK with a range of socket fixed high visibility barriers, in a bid to cordon off the dangerous pit areas in their depots.
The installation has provided one of the country’s largest public transport operators with improved visual safety protection around its service pits - an area highlighted by an inspection carried out by the Health & Safety Executive (HSE).
Tensator, with approval from the HSE, has designed and installed high visibility yellow webbing with ‘Beware Open Pit’ messaging in all of Stagecoach’s 108 depots across the country.
Stagecoach’s Health and Safety director, Graham Whitelocks, commented: “As a company that prides itself on its safety record, we are continually monitoring how we can improve the working conditions of our staff.
“We have been delighted by Tensator’s response to our requirements and we are happy to be using them now as a preferred supplier.”
In addition to the posts located around the pit area, clips connect the webbing posts to pit bridges, and Tensator’s retractable technology allows the safety barrier system to move with the pit bridge, ensuring that the pit is cordoned off at all times.
The high visibility barrier system is extremely flexible and is connectable to wall mounted barrier units, making it perfect for installing around all existing Stagecoach pits or integrated into new builds. Engineers can easily retract the webbing to work within a specific part of the bus, saving time, yet ensuring safety.
“We have a solid history of providing health and safety solutions to the transport sector”, added Chris Wilson, Tensator’s health and safety specialist. “With two million passengers travelling on its services every day, it is essential for the Stagecoach Bus UK fleet to be maintained to the highest levels and this installation will work towards achieving that goal.”
Tensator, the leading crowd control and queue management specialist, has announced plans to showcase a range of innovative products, at this year’s Passenger Terminal Expo, 23-25 March, to help manage travelling passengers effectively.
Visitors to Stand 3211 can meet members of Tensator’s European management team and find out how the market leader has helped airports across the world to control the passenger flow through terminal buildings, reduce queuing times and increase safety.
Amongst the products on display will be the Airport Passenger Guidance system, designed to guide passengers as they board or disembark an aircraft, and a range of the renowned Tensabarriers®, including the advanced and heavy duty variants.
Tensator will also be previewing the new Magnetic Post, which offers customers the flexibility of a free standing Tensabarrier® as a magnet is installed into the ground, which the post connects to, giving it the stability of a surface fixed or socket mounted post.
Kevin Hickson, Tensator’s European general manager commented: “We have established a leading position in the airport sector, using our high levels of customer service to back up quality, durable products.
“Passenger Terminal Expo gives us the opportunity to showcase how Tensator solutions are currently being used in some of the world’s busiest airports to the rest of the industry.
“A prime example of this is the use of our eQ™ single line queuing call forward system in immigration halls and at check-in desks. The call forward system in an airport environment has proven to reduce service times by up to 28 per cent.
For more information on Tensator’s range of queue management solutions for the transport sector, visit Stand 3211.
A newly-installed electronic queuing ticketing system at one of the busiest departments of the South African high commission in London is helping to cut waiting times and improve efficiency.
World leading queue management specialist Tensator was called in when the Immigration & Civic Services section, based at 15 Whitehall Office, was revamped.
Tensator recommended the installation of a Dispersed Queue Ticketing system, whereby receptionists dispense a ticket for each visitor when they arrive at the consulate.
Visitors to the premises are given a ticket on arrival and wait comfortably in the seated waiting area without fear of missing their turn. The ticket provides an estimated waiting time, which once again reduces anxiety and frustration. Visitors are notified when their ticket is called, as the central display unit flashes to indicate the ticket number being called forward and the service position.
Johannes K Tiba from the embassy commented: “The refurbishment provided us with an ideal opportunity to improve the customer experience. We are grateful for Tensator’s guidance on these matters and we can comfortably state that waiting times have been reduced and staff have been working in an improved environment.”
Electronic ticketing systems are being utilised by a number of organisations, in particular councils, hospitals, pharmacies, shoe stores and banks as they allow all service enquiries to be handled fairly, they enable resources to match to demand and encourage an organised relaxed queue experience for the customer.
The system also has the added benefit that it not only allows customers to look at other marketing materials as they wait, but the digital media displays can carry in-house or third-party advertising.
Tensator’s Hayley Thomson commented: “As the number of people travelling abroad increases, footfall in embassies and consulates is increasing all the time.
“Dispersed queues must be managed correctly, otherwise they can lead to disputes between waiting citizens, which in turn increases pressure on staff. By installing this system, the South African Consulate has improved their service offering and customer satisfaction levels.”
ZSL London Zoo has been helped in taming visitor waiting times by leading queue management solutions specialist Tensator.
The company has completed a rolling programme of installing a range of products, which included an extremely lucrative in-queue merchandising system that has seen a 100 per cent increase in overall sales, with like-for-like products up by approximately 30 per cent.
The installation also comprises of an eQ™ single line queuing media call forward system with outdoor LCD screens and associated media, alongside more than 60 stainless steel webbing posts, with plain and customised webbing, complete with the Zoo’s branding and directional signage.
Management at the Zoo called in Tensator, renowned for inventing the Tensabarrier®, the world’s first retractable post, to recommend solutions to assist in controlling queues at the main entrance and provide opportunities to increase impulse sales in the gift shop.
Julian Green, Head of Retail and Admissions at the Zoo, said: “Since incorporating queue management systems at the entrance and in the gift shop, waiting times have been reduced, meaning the customer experience is further enhanced.
“In the gift shop, not only have we seen an improvement in efficiency, but we have also noted that the merchandising options have increased sales as people wait to pay for their goods.”
The eQ™ Single Line LCD Media Call Forward System not only helps to direct visitors to specific kiosk points at the entrance, but also provides a suite of management reporting tools enabling analysis of service efficiency and resource planning.
Hospitality and leisure managers can make their queue systems work harder in current trading conditions, with the introduction of intelligent queue management solutions according to leading queue management and crowd control specialist Tensator.
The companies suite of cost-effective dispersed queuing systems not only help to improve customer service levels, increase queue flow, reduce operational efficiencies by optimising available resources, but also improve revenue generation.
Building on the popular range of single line call forward queuing systems, this new portfolio of user-friendly dispersed queue ticketing systems are powered by Tensator’s technology partner ESii.
Ideal in environments where there are a number of service positions and departments available, such as hotels, restaurants, tourist attractions and centres, the systems allow multiple transactions and consultations to be handled more fairly, ensuring that the public are served in a timely manner and by the most appropriate member of staff.
The dispersed ticketing suite comes in a variety of levels of software with varying applications depending on the number of counters and services the system needs to serve. The most advanced level has the capability to operate across unlimited services, counters and multi-site operations, allowing the client to match resources to demand and improve operational efficiencies either locally or from head office.
This system enables full appointment and schedule management, along with SMS notification software, promoting ease of use for customers.
Each system has the ability to incorporate digital media and signage, so that venues can display video entertainment messages, upsell services and open up additional revenue streams via third party advertising, enabling the dispersed queue management system to pay for itself.
Visit the ‘
Electronic Queuing – eQ™’ Product Showroom at www.tensator.com for more information.
Retailers can make their queue systems work harder in current trading conditions, with the introduction of intelligent management solutions according to leading queue management and crowd control specialist Tensator.
The company has specifically developed a suite of cost-effective dispersed queuing systems for the industry in response to market demand. These not only help to improve customer service levels, increase queue flow and optimise available resources, but they also improve revenue generation.
Building on the popular range of single line call forward queuing systems, this new portfolio of user-friendly dispersed queue ticketing systems are powered by Tensator’s technology partner ESii.
Ideal in environments where there are a number of service positions or points of sale areas available, such as hotels, restaurants, tourist attractions and centres, the systems allow multiple transactions to be handled more fairly, ensuring that the customer is served in a timely manner and by the most appropriate member of staff.
The first level in the dispersed ticketing suite is a basic solution that calls customers forward to a single line operation with up to 15 counters, whilst Level 2 is a more adaptable queue management system with the ability to operate up to eight services across 24 counters.
Tensator’s most advanced solution is Level 3, which has the capability to operate across unlimited services, counters and multi-site operations, allowing the retailer to manage resources to demand and improve operational efficiencies either locally or from head office.
This system enables full appointment and schedule management, along with SMS notification software, promoting ease of use for customers. Other software capabilities are available, including being able to manage and track goods collection.
Each system has the ability to incorporate digital media and signage, so that retailers can display video entertainment messages and open up additional revenue streams via third party advertising, enabling the dispersed queue management system to in effect pay for itself.
Visit the ‘
Electronic Queuing – eQ™’ Product Showroom at www.tensator.com for more information.
The queuing experience at National Express's London Heathrow operation has improved thanks to the installation of innovative barriers and gates by leading queue management provider Tensator.
Hundreds of passengers use the coach services every day, either on their way to the airport, or to travel on to other destinations having arrived in the country at one of the world's busiest airports.
Tensator was contacted by the coach operator to examine how to effectively reduce confusion for passengers boarding or disembarking coaches at the London Heathrow central bus station.
Using their knowledge and expertise, Tensator felt a fixed guidance solution would be the most appropriate for the high foot-fall environment and installed a Tensaguide™ system consisting of surface-fixed posts and triple beams, with swing gates at the entrances to the coach bay areas.
Tensaguide™ is a more customised and robust version of the Tensabarrier®, the world’s first flexible queue management solution, as it features solid beams rather than retractable webbing.
The Tensaguide™ system can easily be integrated with Tensator's retractable webbing systems and can utilise heavy weight bases, surface or socket fittings. Tensator also offers a number of accessories including signs, leaflet dispensers and writing tops.
Tensator's Colin Sherwood, who specialises in advising the travel sector, commented: "It's essential to get queuing systems right in these environments because people will form an opinion about the service they have received, just from their queuing experience. We are pleased to have been able to provide a cost-effective, working solution."
For more information about Tensator and its products and services, visit
http://www.tensator.com/
Leading queue management specialist Tensator FZE will be exhibiting for the first time at the forthcoming GITEX Technology Week exhibition in Dubai (18–22 October), Hall 6, Stand D6-3.
Visitors will be able to witness first hand just how effective Tensator's dispersed queue ticketing systems are at reducing service times, as their interactive booth will enable guests to see a fully functional ticketing system and also pre-book appointments on the stand with senior representatives.
e-Sirius, a web-based queue management solution will be showcased by Tensator and ESII on Stand D6-3, within the Business Solutions area in Hall 6. The e-Sirius software can operate across unlimited services, counters and multi-site operations. The solution can be integrated with digital media capabilities, and even enables full appointment and schedule management along with SMS notification software.
Abdel Aziz Rahal, general manager of Tensator FZE, commented: "This is the first time we will be exhibiting our dynamic suite of electronic queue management solutions at GITEX, where visitors will be able to see how cost-effective, technology-driven solutions can improve queue management and make and save our customers money.
"Tensator has recently been working with many airports, retailers and hospitality clients across the Middle East and is pleased to be working with organisations such as Terminal 3 at Dubai's International Airport and Sharaf DG to improve queue flow and reduce costs."
Now in its 29th year, GITEX Technology Week is one of the world's leading exhibitions of its kind, giving the international ICT industry the platform to meet and conduct business.
For more information about Tensator FZE and its range of products or to book an appointment with the Tensator team, visit
www.tensator.ae