Tensator Group (Pricoa Capital ownership) the international leader in queue management technology has launched AutoECF (Automated Electronic Call Forward) a suite of solutions to drive productivity and increase store sales in retail environments and specifically to remove the log jam and customer frustration when attempting to navigate through to the checkouts and providing a frictionless exit from the food or non food superstore ensuring an excellent experience for the customer and significantly reduced waiting time, typically reduced by 20%-30% in existing clients installations.
AutoECF is a management platform consisting of multiple wirelessly controlled modules that work in synchronisation to provide a frictionless customer checkout journey. The benefits for the retailer besides a happier and faster journey through the checkout lines for their customers is a typical ROI of 20 months through the following benefits:
Improved flow through checkouts improves cashier productivity removing 15% of cashier hours experienced by our client base.
Remove ‘sweetheart’ shrinkage at the manned checkouts selecting random customers, our research with existing clients indicates a 50% reduction in checkout shrinkage.
Completely relay merchandise towers at the checkout by merchandising along the new line, improving the opportunity to shop by utilising key impulse sales.
Elimination of abandoned shopping trolleys and walkaways where customers experience chaos around the checkouts at busy periods.
If you require more information or want us to discuss how AutoECF can benefit your business, please contact your local Tensator office.
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Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.
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