When customers' experience long waiting times and unorganised queues they get anxious and frustrated. Even after taking the time to fill their shopping basket, a customer could easily turn and walk-away from the queue leaving their purchases behind, resulting in lost sales! This in turn, then increases staff work load as they have to put the abandoned goods back onto the shelf.
A recent study for a top US retailer demonstrated that incorporating a Tensator single line call forward system can reduce costly walk-aways by up to 96%.
The survey was based on the same retailer operating for one week with and one week without Tensator’s electronic queuing system. 164 walk-aways were recorded during the week without Tensator’s call forward system, while only 6 walk-aways were recorded during the week with the system, a reduction of 96%.
During this test period, the average basket value was £18.28; giving an estimated total loss of £2997.92 during the week without the call forward system.
Reduce walk-aways, prevent lost sales and improve waiting times by 30%. Let Tensator transform your queuing environment with an electronic call forward system.
For further information call +44 (0) 1908 684600.
