Ticket controlled dispersed queue management systems allow the correct member of staff to be matched to your customer's requirements. Customers
feel that they are being served as soon as they enter your environment, with a positive experience of 'first come first served' and the added benefit of
being able to browse while they wait.
Corporate Inline provides queue management, quality of service, multimedia content and human resource allocation in a branch or a branch network.
Inline outputs reliable statistics using real data to enable managers and decision makers of organisations in retail, finance, health care and public service sectors to:
- Monitor queue flow in real time
- Optimise available resources
- Match the correct member of staff to your customers requirements
- Match resources to demand
- Reduce service costs and improve operational efficiencies
- Improve service quality and customer satisfaction
How dispersed virtual queuing works:
- The customer takes a ticket for their intended service
- The customer is free to browse, relax or watch corporate TV while they wait
- The ticket informs the customer of their position in the queue time of entry and their expected waiting time
- When the next operator is free the customer is called for service
With a wide range of software and hardware options, organisations can customise the Inline solution to meet their individual requirements, from
standard central databases to dispersed architectures, with simple web based solutions to more complex CRM integration, to providing a complete
integrated services system with StepIn people counting, Corporate TV and Multi-Service Machines.
Corporate Inline is a much more than a dispersed queue management solution!
For further information on Tensator's electronic call forward systems for dispersed virtual queues, please call us on +44 (0) 1908 684600.