Global Installations of the Tensator Virtual Assistant

• Dubai Airport

  

  Dubai International has taken the first custom designed Interactive Tensator Virtual Assistants, offering passengers important security and travel information through enhanced interaction via touchscreen integration, meeting Dubai International’s customer experience, operational and queue management needs. This is addition to the bilingual ‘virtual assistants’ that they took on board in December 2011.

  "Now passengers have immediate access to the information they need and in addition to hearing, and seeing the Virtual Assistant, they can get the specific information they need via touchscreen."
  Majed Al Joker, Vice President Terminal Operations at Dubai Airports

  • 
  • 
  • 
  • 

• Gartner Symposium, USA

  

  Gartner, who earlier this year named Tensator as a ˜Cool Vendor™ for 2012, chose the Tensator Virtual Assistant to be the official greeter at the Gartner Symposium / IT Expo held in October in Orlando, FL.
  
  Located by the registration area, the Tensator Virtual Assistant provided 8,000 attendees with pertinent daily information on agenda highlights, mobile apps, social media engagement and external receptions.

  • 
  • 
  • 
  • 

• Umwelt-Arena, Switzerland

  

  The Tensator Virtual Assistant has made its debut in Spreitenbach, Switzerland greeting visitors to the stand of the Swiss specialty chemicals company, Clariant, at the eagerly anticipated opening of a three-year environmental exhibition at the Umwelt-Arena.
  
  Clariant are using Tensator™s state-of-the-art Virtual Assistant to welcome visitors to its exhibition stand at the Umwelt Arena, explaining what products and systems are being exhibited, and to reinforce its corporate social responsibility and environmental protection credentials.

  • 
  • 
  • 
  • 
  • 

• Rookie USA

  

  As part of its grand opening, Rookie USA, a Manhattan-based premium, kids-only high end sports brand retail concept store, has installed a New York Knicks™ Carmelo Anthony Virtual Assistant from Tensator. The Virtual Carmelo Anthony is part of Rookie USA™s retail concept; creating a new, in-store experience and way to conduct retail marketing, explaining how to use the store™s interactive features, introducing the complete Melo line, offering in-store advice and guidance, describing the Rookie USA Loyalty Program and even sharing basketball tips. Rookie USA is the first retailer to leverage a celebrity Virtual Assistant to launch both a new highly interactive store and an entirely new brand.
  
  The Virtual Carmelo Anthony directs kids to the Hero™s corner to see superstar athletes in action and compare their footprints to those of their favourite athlete, invites them to experience the iPad bar, shoot hoops at Virtual Basketball Court, and use the interactive touch screens and kiosks located throughout the store.
  
  Watch the Video

  • 
  • 
  • 
  • 

• Boston Logan Airport

  

  Boston Logan International Airport has installed a bi-lingual Virtual Greeter, capturing passengers™ attention with its 3D look and feel and providing essential security information to help guide millions of passengers efficiently through its Terminal E security.
  
  The Virtual Assistant provides passengers with messages 24/7 regarding ID and boarding passes, federal regulations regarding liquids, garment removal and x-ray machines. Consistent instructions are delivered in both English and Spanish, and accompanied by highly visual information to help ensure passengers are clearly informed in order to improve efficiency, passenger flow and the overall airport experience.

  • 
  • 
  • 
  • 

• Dulles International Airport

  

  Tensator has installed the first US Airport Virtual Greeter in Washington Dulles International Airport.
  
  Located at the International Arrivals Building, the custom designed Tensator Virtual Assistant captivates passenger attention with its 3D look and feel and provides welcome messages, essential Customs and Border Protection information, wayfinding guidance for connecting flights and even historical information on Dulles™ 50 year anniversary.

  • 
  • 
  • 

• Oswestry Hospital

  

  The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust (RJAH) has installed a state-of-the-art Tensator Virtual Assistant to improve visitor flow through the reception area; speeding up check-in and enhancing patient satisfaction. Patients are guided through appointment check-in with information on how to use the hospital™s self check-in kiosks, with customer ambassadors also on hand to assist patients.
  
  Dependent on the day and time, the Tensator Virtual Assistant has been programmed to present scheduled audio-visual messaging, such as details of specific services operated at particular times and directions for visitors during visiting hours.

  "The Tensator Virtual Assistant is a novel way to improve messaging and communication to patients, assisting their access to the hospital."
  Wendy Farrington Chadd, Chief Executive of RJAH

  • 
  • 
  • 
  • 

• Frankfurt Airport

  

  In December 2011, Condor became the first airline in the world to benefit from the Tensator Virtual Assistant. The life-like announcer was pioneered to greet the airline™s passengers at its Frankfurt Airport hub, helping to simplify the airline™s check-in process.
  
  Within the same month, Fraport AG, the owner and manager of Frankfurt Airport (FRA), also installed its own Tensator Virtual Assistant, making it Germany™s first airport to use the advanced digital signage solutions.

  "We’re always looking for ways to make our customers’ journeys as easy and relaxing as possible and the Virtual Assistant enables us to provide them with valuable information that can speed up the check-in process."
  Christian Schmitt, Vice President Ground Operations, Condor

  • 
  • 
  • 
  • 

• Edinburgh Airport

  

  Edinburgh Airport recruited two multi-lingual virtual members of staff to communicate important safety and security messages to waiting passengers in English, Polish, Spanish and Italian.

  • 
  • 
  • 
  • 
  •