tensator blog
ensure customer satisfaction

How can retailers ensure customer satisfaction through utilising queuing psychology?

As seen in Retail Sector. Harnessing effective queuing measures could be key to how retailers can ensure customer satisfaction and maximise retention rates Global brick-and-mortar storefronts are steadily decreasing as the convenience of online shopping for a time-starved population continues to entice customers. Even world-renowned brands are struggling to stay relevant and maintain loyalty while […]

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improve customer flow management

6 ways to improve customer flow management

Customer flow management is the practice of effectively overseeing the movement of people around a store, library, hospital, airport or any other customer-facing environment. No matter the industry, in a lot of instances, it’s how queues are dealt with that becomes the issue, rather than the fact we have to queue at all. Bad queuing […]

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benefits of queue management systems

4 benefits of queue management systems

Having good queue management procedures in place can make a real difference to any customer-facing environment. There are obvious benefits of queue management systems; such as keeping queues organised, then other secondary benefits such as improving customer loyalty. Read on to find out about 4 key perks of putting customer waiting line management systems in […]

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importance of queuing systems

The importance of queuing systems

In a customer-facing environment, effective queue management procedures are crucial. The importance of queuing systems is two-fold. From an operational perspective, poor queuing systems can lead to a drop in productivity from staff as they spend time trying to organise the queue. From a monetary perspective, if customers decide to leave the queue, or are […]

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solve queuing problems

How to solve queuing problems

Queues are not exclusive to one particular industry, in fact, queues are often expected in many scenarios. As a society, we instinctively line up and wait our turn. Problems arise when queues become longer than anticipated and drive potential customers to leave. Having good queue management systems in place can not only improve customer satisfaction […]

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accessible train station design

Accessible Train Station Design

Taking a journey by rail is not as straightforward for some passengers as it is for others. For people with a disability and reduced mobility, those who are visually impaired or elderly, or have pushchairs or bulky luggage in tow, a railway station can prove incredibly difficult to navigate. Accessible train station design should be […]

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enhancing air travel for disabled passengers

Enhancing Air Travel for Disabled Passengers

Like any other customer-facing industry, ensuring first-class airport passenger flow is crucial for staff working across the aviation industry. With factors such as delays, queues and long walking times between terminals often inevitable, managing these difficulties alongside meeting passenger expectations is key to enhancing air travel for disabled passengers. This complexity presents a challenge, particularly when […]

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manage event safety

Manage Event Safety and Reduce Queue Times This Summer

Visitors have had to endure longer entry queues and waiting times at several UK events this summer, as venues have increased their security measures in response to terrorist attacks over the past year. Large groups of people at any form of an event are potentially a target, so naturally, extra precautions to manage event safety […]

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bring back high street shopping

5 Tips to Help Retailers Bring Back High Street Shopping

The downturn of the high street has been in the news a lot recently with the loss and downsizing of high street giants such as Toys R Us, House of Fraser and Maplins – to the industry, this is no secret or surprise. This downturn has been attributed to a number of different reasons, including […]

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inspection pit safety

A Solution for Inspection Pit Safety

HSE Regulations and inspection pit safety Focusing on vehicle repair centres, train depots and wider transport safety, the Health and Safety Executive (HSE) has designated inspection pits as a ‘fall from height’ hazard. Subsequently, they have created The Work at Height Regulations to provide guidance on how to improve inspection pit safety. These regulations now […]

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How Tensator can help improve workplace accessibility

Figures from the charity Scope show that there are currently 3.4 million disabled workers in the UK. Companies have a legal obligation to make ‘reasonable adjustments’ for employees who have a disability to improve workplace accessibility and can be done by implementing health and safety systems. Creating disability inclusion in the workplace should be a […]

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passenger terminal expo

Passenger Terminal Expo 2018

Tensator works with airports and airlines globally to help streamline airport passenger flow. We understand the challenge to always look for ways to enhance the passenger journey and experience, as well as increase safety, create efficiencies and reduce costs. That’s why, this year we’re exhibiting at the Passenger Terminal Expo in Stockholm from 20th – […]

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impact protection range

Introducing Tensator’s Impact Protection Range

As the inventor of Tensabarrier®, the safest barrier on the market, Tensator understands the importance of providing health and safety systems to ensure safe working environments. We’re constantly looking to harness our knowledge and industry experience to supply products designed to help companies overcome health and safety issues. We’ve partnered with MPM Plastic Profiles to […]

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most common workplace hazards

How to identify the most common workplace hazards

Tensator works alongside professionals to help them identify common workplace hazards in their businesses and put in place health and safety systems to minimise risks. Workplace hazards come in all shapes and sizes. Some pose more danger to employees than others. A good way to prevent workplace injuries is to understand the most common workplace […]

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cost of workplace injuries

The true cost of workplace injuries to the economy

In the UK, it’s estimated that annually the cost of workplace injuries to the economy is nearly £15bn per year (2015/16). Research has also suggested that workplace injuries and illnesses in U.S. amount to a staggering $250 billion annually (2013). The proper use of specific health and safety systems can dramatically reduce a company’s expenditure […]

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health and safety in 2017

Health and Safety in 2017

Think you know the true extent of health and safety in 2017 in the UK? Do you ever wonder about how much workplace injuries truly cost the economy? Tensator, experts in providing bespoke health and safety systems for organisations, have put together an infographic to highlight some interesting statistics surrounding the subject of health and […]

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uk health and safety laws

How Tensator work with clients to adhere to UK Health and Safety laws

At Tensator, we understand how important it is that your employees are safe and you are compliant with health and safety at work regulations. Our range of health and safety systems are designed with these regulations in mind and provide solutions to overcome safety concerns. We appreciate that no two company’s health and safety requirements […]

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prevent workplace injuries

5 best practices to prevent workplace injuries

Making sure your employees are safe through carefully thought out workplace health and safety systems is of paramount importance to all those involved in safety. If your job is to prevent workplace injuries, it’s likely you’re aware of the true cost of accidents and work-related illness to your business. On a national scale, the results […]

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psychology of queuing

Psychology of queuing – what are customers thinking about whilst queuing?

UK Customer’s Perceptions of Queuing With the festive season in full swing, it’s likely you’ve found yourself caught up in a queue. Do you ever think about what fellow queuers could be thinking about? The UK stereotype of the ‘polite queuer’ has been called into question in a national study about consumer habits at the […]

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profitable queue management system

How to create a profitable queue management system

British retailers are losing out on over £1 billion a year because of long queues at the checkout, according to research by mobile operator EE. An option to reduce queues and in-turn increase revenue is to deploy a profitable queue management system. Customers waiting in a queue are in a unique state as they are […]

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