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queue management

Airports and Airlines Easing the Passenger Journey

manual call forward queuing

Although summer doesn’t officially begin until June 21, Memorial Day weekend kicked off the traditional summer travel season with airports and airlines gearing up for extra volume. Nationally, airlines expect to carry over 210 million passengers this summer, up 1.5 percent from the same season last year. According to the industry group A4A, international travel will reach an all-time high with 29.9 million people on international flights from the U.S. this summer.

Extra-long lines at airport check-in, customs, and baggage claim can put added pressure on employees and travellers alike as temperatures and tempers rise.  But by combining tried and true queue management with both low and high-tech solutions – such as airport virtual assistants – both inefficiency and frustration can be minimized to positively impact passenger loyalty and an airport’s or airline’s bottom-line.

Aside from tried and true queue management solutions, forward thinking airports like Boston’s Logan and Washington’s Dulles International have already successfully implemented next-generation digital signage at customs and at baggage claim areas to minimize wait time and help increase employee efficiencies by freeing them up to focus on more critical tasks at hand.

The benefits of airport virtual assistants

By leveraging Tensator’s Virtual Assistants, both airports have successfully made the passenger journey safer and quicker.

At Boston Logan Airport captivating Virtual Assistants deployed at Terminals A, B, C and E provide essential security information including messages on ID and boarding passes, federal regulations regarding liquids, garment removal and x-ray machine instructions.  Messages are delivered 24/7 in both English and Spanish, providing passengers with consistent, surround sound audio accompanied by highly visual information to ensure passengers clearly understand all the information they need to know in order to improve efficiency, passenger flow and their overall airport experience.

Download our case study to learn more about our work with Boston Logan Airport.

In the International Arrivals Building at Dulles International, the custom designed Tensator Virtual Assistant captivates passengers with its 3D look and feel, providing essential Customs and Border Protection information and guidance for connecting flights round the clock. Over 3,000 daily passengers are provided with consistent, surround sound audio and visual information ensuring they have ready access to the information they need to know – from instructions on the preparations they need to make before going through customs, to how to get to connecting flights quickly and efficiently.

Tensator’s airport and airline queue management solutions add safety, security, and efficiency to managing the increased flow of passengers. In fact, Fast Company named Tensator one of The World’s Most Innovative Companies – among the Top 10 companies delivering innovation in the travel industry. Tensator has been recognized for the valuable role the Tensator Virtual Assistants have taken on at airports — speaking in multiple languages, answering passengers’ questions about security, flight and gate locations, and providing overall airport navigation – round the clock – freeing up airline staff and security teams to focus on critical and important responsibilities.

To learn more about what Tensator can do for you, talk to one of our airport passenger flow experts today.

airport passenger flow

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