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3 Top tips for queue management best practice

3 Top tips for queue management best practice

Having a good queue management system in place can not only improve customer satisfaction levels but also reduce wait times. How do you handle long lines of customers? Here are our top tips for queue management best practices. 1. Plan according to your needs The right system for you will depend on your particular requirements […]

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Why is effective queue management important

Why is effective queue management important?

No one likes waiting in line. A poorly managed queue could lose you business, make the visitor journey less efficient or create a health hazard. However, effective queue management has become quite a science, with increasingly high-tech methods of taking care of people, space and revenue simultaneously. From stores to airports, find out why queue […]

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Queue management in action

Queue management in action: which industries can benefit the most?

Physical queues will spring up anywhere that users come in person to buy a product or take advantage of a service, whether that’s a retail store or a transit hub. For managers, this raises a number of issues, from customer safety to efficient use of space. A queue doesn’t have to be long for you […]

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access control management

What is Access Control Management and How do I use it?

What is access control management? Access control management is an important component of effectively managing the flow of people and restricting access where there is a need. Gone are the days when locking a door or putting up a temporary barrier are sufficient forms of access control. Now, businesses require better crowd control options to […]

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virtual assistant over christmas

How to utilise a Virtual Assistant over Christmas time in Retail

‘How many weeks until Christmas?!’  With just over 4 weeks to go, high street retailers and shoppers alike will be gearing up for their busiest period in the shopping calendar – Christmas! With online shopping becoming increasingly more popular, many shoppers are swapping the hustle and bustle of in-store to the comforts of their own […]

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queuing over black friday

Keep Customers Safe when Queuing Over Black Friday

Retailers around the globe will be preparing for the start of their busiest shopping period, kicking off on Black Friday, which this year falls on 23 November 2018. A day synonymous with huge queues, retailers will be using this time to assess their plan to manage queuing over Black Friday. What is Black Friday? The […]

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black friday store checklist

Black Friday Store Checklist 2018

Although traditionally a shopping event associated with the US, over the past decade the waves of Black Friday have travelled across the pond in the UK. According to a couple of reputable news sites, the figure for overall US sales for the Black Friday weekend 2016 was $5 billion. Similarly, Britons spent a record £5.8 […]

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ensure customer satisfaction

How can retailers ensure customer satisfaction through utilising queuing psychology?

As seen in Retail Sector. Harnessing effective queuing measures could be key to how retailers can ensure customer satisfaction and maximise retention rates Global brick-and-mortar storefronts are steadily decreasing as the convenience of online shopping for a time-starved population continues to entice customers. Even world-renowned brands are struggling to stay relevant and maintain loyalty while […]

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benefits of queue management systems

4 benefits of queue management systems

Having good queue management procedures in place can make a real difference to any customer-facing environment. There are obvious benefits of queue management systems; such as keeping queues organised, then other secondary benefits such as improving customer loyalty. Read on to find out about 4 key perks of putting customer waiting line management systems in […]

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bring back high street shopping

5 Tips to Help Retailers Bring Back High Street Shopping

The downturn of the high street has been in the news a lot recently with the loss and downsizing of high street giants such as Toys R Us, House of Fraser and Maplins – to the industry, this is no secret or surprise. This downturn has been attributed to a number of different reasons, including […]

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psychology of queuing

Psychology of queuing – what are customers thinking about whilst queuing?

UK Customer’s Perceptions of Queuing With the festive season in full swing, it’s likely you’ve found yourself caught up in a queue. Do you ever think about what fellow queuers could be thinking about? The UK stereotype of the ‘polite queuer’ has been called into question in a national study about consumer habits at the […]

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profitable queue management system

How to create a profitable queue management system

British retailers are losing out on over £1 billion a year because of long queues at the checkout, according to research by mobile operator EE. An option to reduce queues and in-turn increase revenue is to deploy a profitable queue management system. Customers waiting in a queue are in a unique state as they are […]

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keep customer satisfaction levels high

Top tips to keep customer satisfaction levels high during the festive season

Research has predicted that British families will spend an average £821.25 on gifts, food, drink and decorations for Christmas this year; according to figures from VoucherCodes and the Centre for Retail Research (CRR). With 19 million families in the UK, it’s expected that as a nation we’ll spend a whopping £15.6billion on Christmas alone this […]

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improve accessibility within a store

How to improve accessibility within a store

For customers with disabilities that limit their mobility, navigating retail environments can be a challenge. What should be a smooth, stress-free experience is often causing unwanted anxiety, which can turn disabled shoppers away. There are solutions to improve retail queue management that stores can use to make sure accessibility is a priority.  Today, the “purple pound” […]

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improve christmas retail queuing experience

6 weeks until Christmas! How to improve Christmas retail queuing experience

It’s that time of year once again! Christmas is slowly but surely encroaching on our lives – from starting to think about gifts we need to buy to hearing that first Christmas song of the season on the radio. The festive season is a joyous time of year, but for retailers and shoppers alike, it […]

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future of the retail customer experience

Future of Retail Customer Experience

The past few years have seen the retail industry undergo a huge transformation. Customers are swapping the high streets for the comfort of their own home when it comes to making purchases. Online shopping is not right for every purchase and every person however, so there remain many factors that affect the way that we […]

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in-store experiences that increase sales

5 ways to create in-store experiences that increase sales

It’s reported that by 2030, online shopping will wipe out 50% of town centre stores. As online shopping becomes easier and more accessible to all, High Street stores must elevate their in-store experiences to compete. In order to create the best retail store experiences for customers; time and money must be invested to understand which […]

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