Returns
While we try our best to ensure that every order received is completely satisfactory, we understand it is sometimes necessary to return product(s). Please take a moment to review our standard returns policy.
All returns
- For all returns please contact us directly for a RMA number.
- Please pack the product(s) back in the original packaging and write the RMA number on the outside.
- Not having a valid RMA number on the return will drastically delay the returns process.
Damaged/faulty product returns
- If your return is due to damaged/faulty product(s) then please contact us directly detailing the damage/fault with photographic evidence.
- Please pack the product(s) back in the original packaging and write the RMA number on the outside.
- Refunds will be processed after the return has been received.
- Return shipping of damaged/faulty products will be the responsibility of and paid for by Tensator Shop.
Unwanted product returns
- If your return is due to unwanted product(s) (including misreading of product information) then please contact us directly with your request.
- You have 14 days from the delivery of your product(s) to cancel the order.
- Return shipping of unwanted products will be the responsibility of and paid for by the customer.
- Refunds or replacement products for unwanted products will not be made until the product is received in the condition it was sent.
- Products that are returned in a condition less than that of the original condition will receive a partial refund. The partial refund will be based on the condition of the product.
- We advise that you send return products by courier with insurance in case of any damage or loss.
Products not available for return
- Bespoke and custom-made product(s) (i.e. custom webbing designs, post finishes, bespoke sizes, etc)
- Product(s) that have been used, installed or altered from their original state.
Restocking fee
- All unwanted product returns from UK registered businesses will be subject to a 25% restocking fee.