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HOW TO MANAGE PASSENGER NUMBERS MORE EFFICIENTLY IN YOUR TRAIN STATION

How to manage passenger numbers more efficiently in your train station

In the last year, passenger rail journeys in the UK reached 1.759 billion. The government’s Office of Rail and Road reports that this is a ‘record high’. With numbers like these, how can you manage passengers to make your station safer, more efficient, and ready to cope with demand? The rise in rail usage looks […]

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How to avoid the most common workplace safety issues

In 2017, the cost of accidents at work in the UK was a hefty £5.2 billion. Compare that figure to the costs resulting from employee ill-health (£9.7 billion) and you can see the size of the problem. The Health and Safety Executive (HSE) measures the impact these workplace accidents have on companies such as yours […]

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How to safely manage queues at summer sporting events

Summertime is always packed with things to look forward to, including a bumper crop of sporting highlights. These events are often hugely popular, with numbers that make queue management and crowd control a big element of their success. In Britain, the 2018 Formula 1 Grand Prix had the highest attendance of the international, 21-race season: […]

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definitive guide to queue management

Introducing The Definitive Guide To Queue Management

Managing queues effectively is an interesting topic that’s applicable to all customer-facing environments. Although the industries may vary, there’s actually little difference as to how you deal with queues in a retail store versus a bank, for example. The goals are ultimately the same: to manage queues with the aim of improving customer experience and […]

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improve airport passenger flow

How to improve airport passenger flow (and keep your flyers smiling)

With summer just around the corner, many airports are gearing up for what’s likely to be their busiest time of year footfall wise. Last year, the busiest day in aviation history was recorded when a staggering 212,000 flights filled the sky in a single day in June. An added number of scheduled flights in the […]

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3 Top tips for queue management best practice

3 Top tips for queue management best practice

Having a good queue management system in place can not only improve customer satisfaction levels but also reduce wait times. How do you handle long lines of customers? Here are our top tips for queue management best practices. 1. Plan according to your needs The right system for you will depend on your particular requirements […]

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How to manage crowd control in transport hubs

How to manage crowd control in transport hubs

Managing the large flow of traffic across your bus depot, train station or airport can be a challenge, especially when you consider that you need to do so safely and efficiently, 24/7. Even at your quietest times, footfall can quickly build up into long queues if not properly managed. Attempting to manage crowd control manually […]

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Why is effective queue management important

Why is effective queue management important?

No one likes waiting in line. A poorly managed queue could lose you business, make the visitor journey less efficient or create a health hazard. However, effective queue management has become quite a science, with increasingly high-tech methods of taking care of people, space and revenue simultaneously. From stores to airports, find out why queue […]

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3 simple ways to improve queue management in airports

3 simple ways to improve queue management in airports

Passengers today accept that queueing is a likely part of their airport experience — but that doesn’t make it any less stressful. Those airports and airlines that take steps to improve their queue management stand to increase operational efficiency while working wonders for the customer experience. So how can you achieve this? Here are three […]

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Queue management in action

Queue management in action: which industries can benefit the most?

Physical queues will spring up anywhere that users come in person to buy a product or take advantage of a service, whether that’s a retail store or a transit hub. For managers, this raises a number of issues, from customer safety to efficient use of space. A queue doesn’t have to be long for you […]

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access control management

What is Access Control Management and How do I use it?

What is access control management? Access control management is an important component of effectively managing the flow of people and restricting access where there is a need. Gone are the days when locking a door or putting up a temporary barrier are sufficient forms of access control. Now, businesses require better crowd control options to […]

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virtual assistant over christmas

How to utilise a Virtual Assistant over Christmas time in Retail

‘How many weeks until Christmas?!’  With just over 4 weeks to go, high street retailers and shoppers alike will be gearing up for their busiest period in the shopping calendar – Christmas! With online shopping becoming increasingly more popular, many shoppers are swapping the hustle and bustle of in-store to the comforts of their own […]

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queuing over black friday

Keep Customers Safe when Queuing Over Black Friday

Retailers around the globe will be preparing for the start of their busiest shopping period, kicking off on Black Friday, which this year falls on 23 November 2018. A day synonymous with huge queues, retailers will be using this time to assess their plan to manage queuing over Black Friday. What is Black Friday? The […]

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black friday store checklist

Black Friday Store Checklist 2018

Although traditionally a shopping event associated with the US, over the past decade the waves of Black Friday have travelled across the pond in the UK. According to a couple of reputable news sites, the figure for overall US sales for the Black Friday weekend 2016 was $5 billion. Similarly, Britons spent a record £5.8 […]

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increase ROI of safety

Increase ROI of safety in the workplace

Would you spend £1 now to save £2 in the future? The choice may seem simple, but when £1 becomes £1m, and return on investment may not occur for a few years, it can be difficult to justify expenditure. This situation is common for many health and safety professionals when trying to assure stakeholders that […]

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ensure customer satisfaction

How can retailers ensure customer satisfaction through utilising queuing psychology?

As seen in Retail Sector. Harnessing effective queuing measures could be key to how retailers can ensure customer satisfaction and maximise retention rates Global brick-and-mortar storefronts are steadily decreasing as the convenience of online shopping for a time-starved population continues to entice customers. Even world-renowned brands are struggling to stay relevant and maintain loyalty while […]

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definitive guide to queue management

6 ways to improve customer flow management

Customer flow management is the practice of effectively overseeing the movement of people around a store, library, hospital, airport or any other customer-facing environment. No matter the industry, in a lot of instances, it’s how queues are dealt with that becomes the issue, rather than the fact we have to queue at all. Bad queuing […]

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SPOSOBY OGRANICZENIA FRUSTRACJI W KOLEJCE

Czekanie! Czekanie! Czekanie! Czasami może się wydawać, że gdziekolwiek nie pójdziemy stoi tam kolejka. Kolejka do bankomatu, oczekiwanie na stolik w restauracji albo czekanie na sprawdzenie toreb na lotnisku, w życiu codziennym nieustannie natykamy się na kolejkę. Co ciekawe, wrażenia z kolejki mogą wpłynąć na nasze postrzeganie świadczonej usługi, albo usług, na które czekamy. Utrzymanie […]

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DWA KROKI DO PRAKTYCZNEGO ZARZĄDZANIA KOLEJKĄ

Czy wiesz, że sposób postrzegania Państwa firmy przez klientów może zależeć od dobrych lub złych wrażeń z kolejki? Długa i nieuporządkowana kolejka skutkuje brakiem efektywności i utratą dochodów, szkodząc reputacji marki i powodując utratę zaufania klientów. Czy można uniknąć tej straty poprzez wprowadzenie sprawniejszej i wydajniejszej kolejki, po to by zwiększyć zadowolenie klienta i zredukować […]

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JAK STWORZYĆ RENTOWNY SYSTEM ORGANIZACJI KOLEJKI

Brytyjscy detaliści tracą ponad 1 mld funtów rocznie z powodu długich kolejek przy kasie według badań przeprowadzonych przez operatora komórkowego EE. Metodą pozwalającą na zmniejszenie kolejek, a tym samym zwiększenie przychodów, jest wdrożenie rentownego systemu organizacji kolejki. Stan klientów oczekujących w kolejce jest jedyny w swoim rodzaju, ponieważ są chłonnymi odbiorcami przekazu reklamowego. To „uwięzienie” […]

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