tensator blog
access control management

What is Access Control Management and How do I use it?

What is access control management? Access control management is an important component of effectively managing the flow of people and restricting access where there is a need. Gone are the days when locking a door or putting up a temporary barrier are sufficient forms of access control. Now, businesses require better crowd control options to […]

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virtual assistant over christmas

How to utilise a Virtual Assistant over Christmas time in Retail

‘How many weeks until Christmas?!’  With just over 4 weeks to go, high street retailers and shoppers alike will be gearing up for their busiest period in the shopping calendar – Christmas! With online shopping becoming increasingly more popular, many shoppers are swapping the hustle and bustle of in-store to the comforts of their own […]

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queuing over black friday

Keep Customers Safe when Queuing Over Black Friday

Retailers around the globe will be preparing for the start of their busiest shopping period, kicking off on Black Friday, which this year falls on 23 November 2018. A day synonymous with huge queues, retailers will be using this time to assess their plan to manage queuing over Black Friday. What is Black Friday? The […]

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black friday store checklist

Black Friday Store Checklist 2018

Although traditionally a shopping event associated with the US, over the past decade the waves of Black Friday have travelled across the pond in the UK. According to a couple of reputable news sites, the figure for overall US sales for the Black Friday weekend 2016 was $5 billion. Similarly, Britons spent a record £5.8 […]

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increase ROI of safety

Increase ROI of safety in the workplace

Would you spend £1 now to save £2 in the future? The choice may seem simple, but when £1 becomes £1m, and return on investment may not occur for a few years, it can be difficult to justify expenditure. This situation is common for many health and safety professionals when trying to assure stakeholders that […]

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ensure customer satisfaction

How can retailers ensure customer satisfaction through utilising queuing psychology?

As seen in Retail Sector. Harnessing effective queuing measures could be key to how retailers can ensure customer satisfaction and maximise retention rates Global brick-and-mortar storefronts are steadily decreasing as the convenience of online shopping for a time-starved population continues to entice customers. Even world-renowned brands are struggling to stay relevant and maintain loyalty while […]

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improve customer flow management

6 ways to improve customer flow management

Customer flow management is the practice of effectively overseeing the movement of people around a store, library, hospital, airport or any other customer-facing environment. No matter the industry, in a lot of instances, it’s how queues are dealt with that becomes the issue, rather than the fact we have to queue at all. Bad queuing […]

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SPOSOBY OGRANICZENIA FRUSTRACJI W KOLEJCE

Czekanie! Czekanie! Czekanie! Czasami może się wydawać, że gdziekolwiek nie pójdziemy stoi tam kolejka. Kolejka do bankomatu, oczekiwanie na stolik w restauracji albo czekanie na sprawdzenie toreb na lotnisku, w życiu codziennym nieustannie natykamy się na kolejkę. Co ciekawe, wrażenia z kolejki mogą wpłynąć na nasze postrzeganie świadczonej usługi, albo usług, na które czekamy. Utrzymanie […]

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DWA KROKI DO PRAKTYCZNEGO ZARZĄDZANIA KOLEJKĄ

Czy wiesz, że sposób postrzegania Państwa firmy przez klientów może zależeć od dobrych lub złych wrażeń z kolejki? Długa i nieuporządkowana kolejka skutkuje brakiem efektywności i utratą dochodów, szkodząc reputacji marki i powodując utratę zaufania klientów. Czy można uniknąć tej straty poprzez wprowadzenie sprawniejszej i wydajniejszej kolejki, po to by zwiększyć zadowolenie klienta i zredukować […]

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JAK STWORZYĆ RENTOWNY SYSTEM ORGANIZACJI KOLEJKI

Brytyjscy detaliści tracą ponad 1 mld funtów rocznie z powodu długich kolejek przy kasie według badań przeprowadzonych przez operatora komórkowego EE. Metodą pozwalającą na zmniejszenie kolejek, a tym samym zwiększenie przychodów, jest wdrożenie rentownego systemu organizacji kolejki. Stan klientów oczekujących w kolejce jest jedyny w swoim rodzaju, ponieważ są chłonnymi odbiorcami przekazu reklamowego. To „uwięzienie” […]

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manual call forward queuing

5 NAJLEPSZYCH PRAKTYK W ZAPOBIEGANIU WYPADKOM W MIEJSCU PRACY

Jeśli Twoim zadaniem jest niedopuszczenie do wypadków w miejscu pracy, to prawdopodobnie wiesz, jakie są prawdziwe koszty wypadków oraz chorób związanych z miejscem pracy. Na skalę ogólnokrajową wyniki są alarmujące. Najważniejsze statystyki podane przez brytyjski Główny Urząd ds. BHP, odnoszące się do wypadków w miejscu pracy w Wielkiej Brytanii (2016/17), to: 3 miliony pracowników ucierpiało […]

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benefits of queue management systems

4 benefits of queue management systems

Having good queue management procedures in place can make a real difference to any customer-facing environment. There are obvious benefits of queue management systems; such as keeping queues organised, then other secondary benefits such as improving customer loyalty. Read on to find out about 4 key perks of putting customer waiting line management systems in […]

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manual call forward queuing

ROZWIĄZANIE SŁUŻĄCE DO ZABEZPIECZENIA KANAŁÓW REWIZYJNYCH

PRZEPISY BHP I ZABEZPIECZENIE KANAŁÓW REWIZYJNYCH Koncentrując się na warsztatach naprawy pojazdów i zajezdniach kolejowych brytyjski Główny Urząd ds. BHP stwierdził, że kanały rewizyjne powodują zagrożenie „upadku z wysokości”. W konsekwencji powstało brytyjskie rozporządzenie w sprawie pracy na wysokości – The Work at Height Regulation, wskazujące jak zmniejszyć zagrożenia i zapobiegać wypadkom zanim nastąpią. Obecnie, […]

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importance of queuing systems

The importance of queuing systems

In a customer-facing environment, effective queue management procedures are crucial. The importance of queuing systems is two-fold. From an operational perspective, poor queuing systems can lead to a drop in productivity from staff as they spend time trying to organise the queue. From a monetary perspective, if customers decide to leave the queue, or are […]

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solve queuing problems

How to solve queuing problems

Queues are not exclusive to one particular industry, in fact, queues are often expected in many scenarios. As a society, we instinctively line up and wait our turn. Problems arise when queues become longer than anticipated and drive potential customers to leave. Having good queue management systems in place can not only improve customer satisfaction […]

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accessible train station design

Accessible Train Station Design

Taking a journey by rail is not as straightforward for some passengers as it is for others. For people with a disability and reduced mobility, those who are visually impaired or elderly, or have pushchairs or bulky luggage in tow, a railway station can prove incredibly difficult to navigate. Accessible train station design should be […]

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enhancing air travel for disabled passengers

Enhancing Air Travel for Disabled Passengers

Like any other customer-facing industry, ensuring first-class airport passenger flow is crucial for staff working across the aviation industry. With factors such as delays, queues and long walking times between terminals often inevitable, managing these difficulties alongside meeting passenger expectations is key to enhancing air travel for disabled passengers. This complexity presents a challenge, particularly when […]

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manage event safety

Manage Event Safety and Reduce Queue Times This Summer

Visitors have had to endure longer entry queues and waiting times at several UK events this summer, as venues have increased their security measures in response to terrorist attacks over the past year. Large groups of people at any form of an event are potentially a target, so naturally, extra precautions to manage event safety […]

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bring back high street shopping

5 Tips to Help Retailers Bring Back High Street Shopping

The downturn of the high street has been in the news a lot recently with the loss and downsizing of high street giants such as Toys R Us, House of Fraser and Maplins – to the industry, this is no secret or surprise. This downturn has been attributed to a number of different reasons, including […]

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How Tensator can help improve workplace accessibility

Figures from the charity Scope show that there are currently 3.4 million disabled workers in the UK. Companies have a legal obligation to make ‘reasonable adjustments’ for employees who have a disability to improve workplace accessibility and can be done by implementing health and safety systems. Creating disability inclusion in the workplace should be a […]

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