Sales Administrator – Wayfinding

Tensator Ltd. is a global leader in queue management, crowd control, and customer journey solutions, trusted by some of the world’s most recognisable brands. As the inventor of the industry-defining Tensabarrier®, we have been shaping how people move through spaces for over a century.

We go beyond products—combining innovation, quality engineering, and consultative expertise to design tailored solutions that improve operational efficiency, enhance safety, and elevate the customer experience. From high-traffic transport hubs to retail, banking, healthcare, and public venues, our solutions help organisations serve customers faster, smarter, and more effectively.

Role Overview

Full-time, Mon-Fri; 08.30-17.15

This is an excellent opportunity for someone at the start of their career to join a busy sales function in a structured, support-focused role.

As a Sales Administrator / Wayfinding, you will play a key part in ensuring orders are processed accurately and efficiently within a defined process. The role is heavily administrative and detail-focused, requiring consistency, organisation, and a methodical approach.

You will work closely with internal teams and global stakeholders, gaining exposure to how a commercial function operates, while building core business and coordination skills over time.

This role is well suited to a graduate, college leaver, or someone moving into their first office-based position.

Key Responsibilities

• Process and manage orders from receipt through to completion, following established procedures
• Maintain accurate records, documentation, and system updates
• Act as a point of contact for order-related queries and updates
• Liaise with internal teams including Sales, Operations, Finance, and Procurement
• Support coordination with global stakeholders to ensure timely processing
• Carry out routine administrative tasks with a high level of accuracy
• Follow structured workflows and timelines to ensure consistency
• Identify and flag any issues or discrepancies in the order process
• Develop a strong understanding of the product category and associated sales processes

Required Experience and Qualifications

• Strong attention to detail and ability to work accurately on repetitive tasks
• Good organisational skills and ability to manage multiple tasks
• Clear and professional communication (email and Teams)
• Basic knowledge of Microsoft Office (Excel, Word, Outlook)
• A reliable and consistent approach to work

Desirable (but not required)

• Previous experience in administration, retail, or customer service
• Familiarity with ERP/CRM systems
• Exposure to office environments or business systems

Skills and Attributes

Results-oriented, with strong drive to exceed targets and deliver results through others.

Exceptional interpersonal and customer-facing skills—able to influence and build trust at all levels.

Strategic thinker with strong problem-solving and analytical capabilities.

Strong presentation, reporting, and communication skills—both verbal and written.

Energetic, collaborative, and adaptable—able to thrive in a fast-paced, customer-centric environment.

Early in their career (0–2 years’ experience)

Looking for a long-term career starting point in a commercial environment

Comfortable working in a structured, process-driven role

What We Offer

Competitive salary

Pension scheme

Career development in a globally recognised industry leader, innovative business

Collaborative, inclusive work culture with a strong brand reputation

SUPPLEMENTARY INFORMATION:

Confidentiality

To respect information obtained in the course of professional practice and refrain from disclosing such information without the consent of the employee/customer, or person entitled to act on his/her behalf, except where disclosure is required by law or by the order of a court, or is necessary in the public interest. Breaches of confidence will result in disciplinary action, which may involve dismissal.  You should also be aware that regardless of any action taken by this Company, a breach of confidence could result in a civil action for damages.

Data Protection

If required to do so, to obtain, process and/or use information held on computer in a fair and lawful way.  To hold data only for the specific registered purposes and not to use or disclose it in any way incompatible with such purpose.  To disclose data only to authorised persons or organisations as instructed.

Equal Opportunities

It is the aim of the company to ensure that no job applicant or employee receives less favorable treatment irrespective of sex, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability, social background or sexual orientation and/or HIV status is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable.  To this end the Company has an Equal Opportunities Policy and it is for every employee to contribute to its success.

Health and Safety

All Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe environment for all employees and visitors.  The job holder has a duty of care to themselves and to others with whom they come into contact in the course of their work as laid down in the above legislation and any subsequent amending legislation.

No Smoking Policy

All company offices are smoke free environments.  All main entrances to the buildings are also smoke free areas.  Staff should only smoke in the designated area and use containers supplied for extinguishing cigarettes.  This includes the use of e-cigarettes.  Staff who fail to comply with the policy will be subject to disciplinary action.

Review

This Job Description reflects the present/immediate requirements of the job.  As the Company develops and restructures in the future, so the Job Description will also be reviewed and be subject to amendment in consultation with the job holder.