Electronic Queuing – eQ™

Single line queuing with a difference

Reduce wait times by 30% & increase profitability by 96%

A single line queue has been proven to be the fairest and fastest way to process customers – they are served in the order they arrive. Incorporate a Tensator single line electronic queue management system into your environment and not only will it increase your queue flow, but also your staff efficiencies and your profits.

Tensator was the first company to bring a single line queue into a grocery environment couple with its eQ™ SLQ auto call forward technology, transforming the way shoppers queue and allowing for 25% more customers to be served an hour – so what are you waiting for, why not see how we can help you?

How our eQ™ Call Forward Technology can help you

Increase profitability by up to 96%

Through a well organised single line queue and eQ™ call forward technology we make your customers queueing experience a pleasant one. By improving queue flow, wait time and speed, as well as keeping clients informed of wait time within the queue combined with media, we have been able to almost eradicate walkways from clients – in turn increasing your profits.

Reduce waiting times by up to 30%

With the utilisation of eQ™ call forward technology we have mastered the art of reducing client wait times and exceeding their expectations. By directing customers quickly and efficiently to the correct service desk, we can speed queue flow as they are served quicker and more efficiently.

Increase your revenue by up to 75%

Queuing customers are a captive audience, so when media is put in the queue on our eQ™ call forward technology and then coupled with our in-queue merchandising systems – we can instantly boost your impulse purchases within the queue.

Improve staff utilisation by 30%

Automatic call forward systems ensure that staff are always fully utilised and service positions are constantly filled and customers guided correctly. It also helps you plan your labour more efficiently and ensure staffing levels are maintained at busy times.

Learn more about our call forward technology

eQ™ Single Line Queuing
Manual Call Forward System

Tensator’s SLQ 4.0 manual call forward technology is the ideal solution to make your single line queue more efficient and profitable.

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eQ™ Single Line Queuing
Auto Call Forward System

Tensator SLQ 4.0 auto call forward technology automates the process of the next customer being called forward to imrpove queue flow.

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Downloadable Content

CASE STUDY

Learn more about how Tensator helped a large retailer in the US to provide a solution that increased efficiency and revenue.

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We understand each business, their requirements and goals are different. With our extensive knowledge and expertise we can help achieve your aims. Complete the form below with your enquiry and we will be in touch.



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