Electronic Queuing – eQ™

Single line queuing with a difference

Reduce wait times by 30% & increase profitability by 96%

A single line queue has been proven to be the fairest and fastest way to process customers – they are served in the order they arrive. Incorporate a Tensator single line electronic queuing system into your environment and not only will it increase your queue flow, but also your staff efficiencies and your profits.

Tensator was the first company to bring a single line queue into a grocery environment coupled with its eQ™ SLQ auto call forward technology, transforming the way shoppers queue and allowing for 25% more customers to be served an hour – so what are you waiting for, why not see how we can help you?

How our eQ™ Call Forward Technology can help you

Increase profitability by up to 96%

Through a well organised single line queue and eQ™ call forward technology we make your customers queueing experience a pleasant one. By improving queue flow, wait time and speed, as well as keeping clients informed of wait time within the queue combined with media, we have been able to almost eradicate walkways from clients – in turn increasing your profits.

Reduce waiting times by up to 30%

With the utilisation of eQ™ call forward technology we have mastered the art of reducing client wait times and exceeding their expectations. By directing customers quickly and efficiently to the correct service desk, we can speed queue flow as they are served quicker and more efficiently.

Increase your revenue by up to 75%

Queuing customers are a captive audience, so when media is put in the queue on our eQ™ call forward technology and then coupled with our in-queue merchandising systems – we can instantly boost your impulse purchases within the queue.

Improve staff utilisation by 30%

Automatic call forward systems ensure that staff are always fully utilised and service positions are constantly filled and customers guided correctly. It also helps you plan your labour more efficiently and ensure staffing levels are maintained at busy times.

Learn more about our electronic queuing system technology

eQ™ Single Line Queuing
Manual Call Forward System

Tensator’s SLQ 4.0 manual call forward technology is the ideal solution to make your single line queue more efficient and profitable.

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eQ™ Single Line Queuing
Auto Call Forward System

Tensator SLQ 4.0 auto call forward technology automates the process of the next customer being called forward to improve queue flow.

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Downloadable Content

CASE STUDY

Learn more about how Tensator helped a large retailer in the US to provide a solution that increased efficiency and revenue through deploying an electronic queuing system.

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Don’t just take our word for it

Tensator® solutions are used across the world in many different environments and for a multitude of applications. Their strength, quality and versatility means their purpose can range from a queuing system, a crowd control aid, a signage solution or a safety barrier.

4 benefits of queue management systems

Having good queue management procedures in place can make a real difference to any customer-facing environment. There are obvious benefits of queue management systems; such as keeping queues organised, then other secondary benefits such as improving customer loyalty. Read on to find out about 4 key perks of putting customer waiting line management systems in […]

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The importance of queuing systems

In a customer-facing environment, effective queue management procedures are crucial. The importance of queuing systems is two-fold. From an operational perspective, poor queuing systems can lead to a drop in productivity from staff as they spend time trying to organise the queue. From a monetary perspective, if customers decide to leave the queue, or are […]

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