The Tensator® Virtual Queue Management System (VQMS) powered by Newvision works by seamlessly integrating the online and offline customer journey. The Inline Experience isn’t just a software, but rather a fully integrated solution that keeps your business organised and your customer journey experience a delight. An experience that maximises your time, and your client’s, by improving your service levels into a more intuitive, dynamic and remarkable experience. Through a series of modules, the virtual queuing system gives you more meaningful data for your business.
Virtual Queue Management Systems deliver so much more than a handful of operational advantages: they offer a better way of managing human resources and enables better market positioning regarding the way your business interacts with customers.
Empower your customers with the freedom to choose exactly when and where to interface with your business, while giving your professionals the ability to perform superior task and resource planning.
Provide multiple access channels, designed to perfectly complement each other, like the Mobile App, Self-Service Kiosks or Online Services, allowing for a simple, hassle-free access to your business.
Implementing a seamlessly integrated solution with queue management and multimedia content management is the best way to reduce the impact of perceived Wait Times, while taking full advantage of a premium channel for delivering your institutional messages and marketing campaigns.
Understanding customer affluence, behaviour patterns and distribution throughout the shopping environment will help your business design better store layouts, promotional and marketing strategies, that will help increase sales and drive revenue.
Premium quality Kiosks that can be used as self-service channels, allowing for a wide range of applications and customer interactions – the potential is virtually limitless.
Learn more about the benefits of Virtual Queuing Management Systems and how it helped Vodafone.
We understand each business, their requirements and goals are different. With our extensive knowledge and expertise we can help achieve your aims. Complete the form below with your enquiry and we will be in touch.
Tensator® solutions are used across the world in many different environments and for a multitude of applications. Their strength, quality and versatility means their purpose can range from a queuing system, a crowd control aid, a signage solution or a safety barrier.
In a customer-facing environment, effective queue management procedures are crucial. The importance of queuing systems is two-fold. From an operational perspective, poor queuing systems can lead to a drop in productivity from staff as they spend time trying to organise the queue. From a monetary perspective, if customers decide to leave the queue, or are […]
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Queues are not exclusive to one particular industry, in fact, queues are often expected in many scenarios. As a society, we instinctively line up and wait our turn. Problems arise when queues become longer than anticipated and drive potential customers to leave. Having good queue management systems in place can not only improve customer satisfaction […]
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