Hospitality

Happy guest experiences provided by Tensator®

With heightened service expectations, everyone wants faster, better, easier and in today’s modern world, digital, too. Tensator® helps hospitality clients navigate the ever-changing customer experience landscape with customer queue management solutions that streamline routine practices like check-in / check-out and create faster transaction times at service points.

manage queues

Upgrade your customer experience with Tensator®

Tensator® understands your guest service is paramount to your business and your locations may require additional support to maintain top notch standards. We’ll analyse your space, review your concerns and report back with solutions that match your unique criteria. Our products can enhance your guests’ memorable adventure by organising busy areas such as check-in desks, concierge and guest relations to fast food eateries and catering establishments.

  • Improve revenue and margin
  • Support overall customer satisfaction efforts
  • Enhance on-site safety
  • Produce marked operational efficiencies
queue management

WHAT WE HAVE ACHIEVED FOR OUR HOSPITALITY CLIENTS

Reduce walkaways by 96%

Establishing a standard customer queue management system with Tensabarrier® products will create productive lines; ensure a fair first come, first served experience and eliminate frustration that can cause walkaways.

Increase impulse sales by 400%

Whether it’s travel-related goods they may have forgotten to pick up before departure or branded merchandise, Tensator’s In-Queue Merchandising can help motivate impulse purchases from waiting guests.

Embrace Brand Loyalty

Make your guest’s experience more memorable with printed webbing to showcase your brand and customise your space.

manage queues

Customer flow management solutions

Downloadable Content

Case Study

Take a look into how Tensator helped Dunkin’ Donuts improve their queue and increase revenue with Tensabarriers and In-Queue Merchandising.

Download

NEED SOME ADVICE?

The hospitality industry is fast-paced and therefore requires solutions which help improve efficiency and impulse purchases and we have solutions which can help with both. Complete the form below with your enquiry and we will be in touch.

Don’t just take our word for it

Tensator® solutions are used across the world in many different environments and for a multitude of applications. Their strength, quality and versatility means their purpose can range from a queuing system, a crowd control aid, a signage solution or a safety barrier.

queue management

7 COSTLY PROBLEMS YOU’LL FACE AFTER PURCHASING CHEAP QUEUE BARRIERS

 Estimated reading time: 11 minutes  Buying cheap queue barriers always seems like a good idea at the time. After all, it’s just a queuing barrier, why would you want to spend any more money than you have to? Well… The snags you hit after you buy cheap queue barrier systems or retractable queue barriers lead […]

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queue management blog

7 COVID-19 QUEUE SOLUTIONS THAT WILL KEEP YOUR CUSTOMERS SAFE

COVID-19 has wreaked havoc with your customers’ confidence. A PWC UK survey conducted in November 2020 showed that consumer confidence had fallen to -10 on their index – a huge fall of 13 points, compared to December 2019’s +3 index score. In this post, we’re going to run through 7 top COVID-19 queue solutions/social distancing […]

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