Hospitality

Happy guest experiences provided by Tensator®

With heightened service expectations, everyone wants faster, better, easier and in today’s modern world, digital, too. Tensator® helps hospitality clients navigate the ever-changing customer experience landscape with customer queue management solutions that streamline routine practices like check-in / check-out and create faster transaction times at service points.

manage queues

Upgrade your customer experience with Tensator®

Tensator® understands your guest service is paramount to your business and your locations may require additional support to maintain top notch standards. We’ll analyse your space, review your concerns and report back with solutions that match your unique criteria. Our products can enhance your guests’ memorable adventure by organising busy areas such as check-in desks, concierge and guest relations to fast food eateries and catering establishments.

  • Improve revenue and margin
  • Support overall customer satisfaction efforts
  • Enhance on-site safety
  • Produce marked operational efficiencies
queue management

WHAT WE HAVE ACHIEVED FOR OUR HOSPITALITY CLIENTS

Reduce walkaways by 96%

Establishing a standard customer queue management system with Tensabarrier® products will create productive lines; ensure a fair first come, first served experience and eliminate frustration that can cause walkaways.

Increase impulse sales by 400%

Whether it’s travel-related goods they may have forgotten to pick up before departure or branded merchandise, Tensator’s In-Queue Merchandising can help motivate impulse purchases from waiting guests.

Embrace Brand Loyalty

Make your guest’s experience more memorable with printed webbing to showcase your brand and customise your space.

manage queues

Customer flow management solutions

Downloadable Content

Case Study

Take a look into how Tensator helped Dunkin’ Donuts improve their queue and increase revenue with Tensabarriers and In-Queue Merchandising.

Download

NEED SOME ADVICE?

The hospitality industry is fast-paced and therefore requires solutions which help improve efficiency and impulse purchases and we have solutions which can help with both. Complete the form below with your enquiry and we will be in touch.

Don’t just take our word for it

Tensator® solutions are used across the world in many different environments and for a multitude of applications. Their strength, quality and versatility means their purpose can range from a queuing system, a crowd control aid, a signage solution or a safety barrier.

queue management

How To Improve An In-Store Customer Experience

Post-pandemic, the customer experience underwent a seismic transformation. From regular in-store shopping to online ordering, consumers entered a more digital world. Now the restrictions are lifted, the retail, hospitality, and event industries can expect their first proper holiday season in years. Customers and visitors are returning to brick-and-mortar shops and venues. Luckily, the world has […]

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queue management blog

Ultimate Guide to queuing barriers 2022

Estimated reading time: 8 minutes Welcome to our ultimate guide on queuing barriers, designed to help you find the right barrier for your company or organisation. Inventors of the original retractable queue barriers At Tensator, we are the inventors of the original retractable barrier. Our barrier systems allow you to enhance your space with one […]

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