Our Policies

We believe in being open and transparent about how we conduct our business

This includes our financial contributions, environmental impact and the commitments to our customers. We constantly strive to abide by current legislation and meet regulations that govern our industry.

All information on our policies can be found here, but should you require further information please contact us and we will be happy to provide any details.

Terms & Conditions

As a global business, we abide by the regulations and legislation of the countries our offices reside in and therefore have different Terms and Conditions for each.

Tensator® UK

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Tensator® USA

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Tensator® France

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Tensator® Germany

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Tensator® Poland

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Tensator® Dubai

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Anti-bribery

One of Tensator’s core values is to uphold sound, responsible and fair business operations. The Company is committed to promoting and maintaining the highest possible ethical standards in relation to all of its business activities. Tensator’s reputation for maintaining ethical and lawful business practices is of paramount importance and this policy is designed to preserve these values.

Tensator therefore has a zero tolerance policy towards any form of corruption, including but not limited to making, receiving, or accepting any bribe, corrupt payment, kickback, or facilitation payment, to or from anyone, anywhere in the world.

To read our full Anti Bribery policy:

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Whistleblowing

In the event that you wish to report an instance or suspected instance of bribery or any other improper behaviour, please email us.

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Tax Strategy

Here at Tensator®, we believe in being transparent about our tax contributions and our commitment to be fully compliant with our regulatory obligations and legislation. We have implemented a tax strategy to ensure the integrity of our internal systems and frameworks to reduce risk and correct payment of tax.

To read our full tax strategy:

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Environmental

At Tensator®, we are committed to caring for the environment and continuously strives to reduce our environmental impact. Sensitive to the wishes of customers, we endeavour to make environmentally sound choices when it comes to raw materials, production processes and transport.

Energy Efficiency

We are committed to reducing both direct and indirect carbon emissions from the energy used in its buildings, transport and manufacturing.

Waste Management

We strive to make the best use of resources; reducing packaging materials and utilising 100% recycled card packaging.

Sustainable Resources

Wherever possible we use materials from sustainable (managed) sources to protect resources for future generations.

Fair Trade

We are committed to sourcing materials and products and developing partnerships with suppliers who share common principles of fair and honest trading.

Accreditations

We are committed to conforming to industry standard guidelines and are pleased to have received the ISO 14001 and OHSAS 18001 certifications.

4 benefits of queue management systems

Having good queue management procedures in place can make a real difference to any customer-facing environment. There are obvious benefits of queue management systems; such as keeping queues organised, then other secondary benefits such as improving customer loyalty. Read on to find out about 4 key perks of putting customer waiting line management systems in […]

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The importance of queuing systems

In a customer-facing environment, effective queue management procedures are crucial. The importance of queuing systems is two-fold. From an operational perspective, poor queuing systems can lead to a drop in productivity from staff as they spend time trying to organise the queue. From a monetary perspective, if customers decide to leave the queue, or are […]

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