In-Queue Merchandising

Turning waiting time into extended shopping time and boost impulse sales

In-Queue Merchandising (IQM®) from Tensator is a highly adaptable, modular, point of purchase system specifically designed for placement in front of the point of sale to capture last minute impulse purchase revenues from waiting customers. The system is completely customisable to any environment and branding requirements, and will create immediate return of investment. IQM® has been specifically engineered by our experienced retail designers to take up no more floor space than a conventional queue management system; IQM® transforms previously wasted or dead queuing space into valuable retail space.

Tensator® offers a cost-effective, full design consultancy service in-house as part of its “one stop shop” approach, removing the need for expensive third-party design agencies.

manage queues
in-queue merchandising

Fully customisable

Our In-Queue Merchandising system has an extensive range of components to fully customise to your queue requirements.

Improve Navigation

A well designed queue system can provide better navigation for customers to checkouts, and reduce wait times with an eQ™ call forward system.

Convert waiting into shopping

Customers queuing are a captive audience therefore can this provide more revenue through impulse purchases.

Increase Customer satisfaction

Not only can In-Queue Merchandising increase revenue,
it can be a distraction to reduce customer frustration and keep customers engaged.

queue management

What In-Queue Merchandising has acheived for our clients

in-queue merchandising

Boost impulse sales by up to 400%

Queueing customers are a captive audience, therefore grouped with our comprehensive In-Queue Merchandising systems our clients see a substantial boost in impulse purchases.

in-queue merchandising

Increase margins by up to 30%

By encapsulating customers through correct queue management, improving queue wait, speed and providing distractions with merchandise and media, we have been able to almost eradicate walkaways and increase revenue.

in-queue merchandising

Reduce walkaways by up to 96%

With the utilisation of electronic signage within your queue system, customers are directed the right way through you queue flow and are served much quicker than in other queue forms.

customer flow management

Downloadable Content

in-queue merchandising

In-Queue Merchandising Brochure

Get more information on how our In-Queue Merchandising systems work and what options are available.

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CASE STUDY

Take a look into how Tensator helped Dunkin’ Donuts improve their queue and increase revenue with In-Queue Merchandising.

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NEED SOME ADVICE?

We understand each business, their requirements and goals are different. With our extensive knowledge and expertise we can help achieve your aims. Complete the form below with your enquiry and we will be in touch.

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Don’t just take our word for it

Tensator® solutions are used across the world in many different environments and for a multitude of applications. Their strength, quality and versatility means their purpose can range from a queuing system, a crowd control aid, a signage solution or a safety barrier.

queue management solutions

Tensator is now ISO 9001 certified

Leading the customer journey since 1881 through innovative queue management solutions, Tensator has been awarded with ISO accreditation 9001 in quality management systems (QMS), Tensator’s third accreditation to date. For any organisation to be successful it must ensure it operates efficiently and delivers quality products or services to its customers. At Tensator we are committed […]

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queue management solutions

7 COSTLY PROBLEMS YOU’LL FACE AFTER PURCHASING CHEAP QUEUE BARRIERS

Buying cheap queue barriers always seems like a good idea at the time. After all, it’s just a queuing barrier, why would you want to spend any more money than you have to? Well… The snags you hit after you buy cheap queue barriers lead to you losing money, rather than saving it. In this […]

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