eQ™ Single Line Queuing – Manual

Single Line Queuing With a Difference

Single Line Queuing With a Difference

Tensator’s SLQ 4.0 manual call forward queuing technology is the ideal solution to make your single line queue more efficient and profitable. This is our most advanced call forward platform, which has been installed globally to support many of our retail, transport and leisure customers.

manage queues

How a Manual Call Forward Queuing System Works

A electronic call forward system designed to improve efficiency

manual call forward queuing

Increase customer throughput

Reduces customer confusion as to which service position is empty or functioning. Additionally, minimise the lag between the customer being served and the position becoming available.

Power of Media

A variety of compelling media opportunities within the queue mean that waiting customers are a captive audience to media. 19% of consumers claim they have made unplanned and impulse purchases because they have seen them advertised.

Improve customer experience

Customers leave your environment feeling that they have had a positive experience and felt that they have been served in quickly and efficiently. Our IntelliQ technology also reduces the queuing frustration by displaying accurate wait times in the queue, always keeping your customers informed.

Improve wait time & revenue

Our eQ™ systems when coupled with our in-queue merchandising system and media capabilities mean they not only drive last minute purchases, but also distract the customer to reduce the amount of time they perceive to have waited for.

customer flow management

What Our eQ™ SLQ Technology Can Achieve For You

manual call forward queuing

Reduced wait times

manual call forward queuing

Increase staff efficiencies by up to 30%

manual call forward queuing

Increase profitability by up 96%

manual call forward queuing

Improve customer experience

queue management

Learn more about our call forward technology

manual call forward queuing

eQ™ Single Line Queuing
Auto Call Forward System

Tensator SLQ 4.0 auto call forward system technology automates the process of the next customer being called forward to imrpove queue flow.

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manual call forward queuing

eQ™ Electonic Queuing
Solution Overview

Incorporate a Tensator single line electronic queue management system to increase your queue flow, staff efficiencies and your profits.

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queue management

Creating a Bespoke Solution

We understand that not all businesses are the same, that’s why all our eQ™ call forward systems come with a range of fully customisable hardware and software options. These enhance your customers experience, as well as meet your business and brand objectives. Why not find out how we can help you?

Complete the adjacent form and one of our specialists will be in touch.



manage queues

Don’t just take our word for it

Tensator® solutions are used across the world in many different environments and for a multitude of applications. Their strength, quality and versatility means their purpose can range from a queuing system, a crowd control aid, a signage solution or a safety barrier.

How can retailers ensure customer satisfaction through utilising queuing psychology?

As seen in Retail Sector. Harnessing effective queuing measures could be key to how retailers can ensure customer satisfaction and maximise retention rates Global brick-and-mortar storefronts are steadily decreasing as the convenience of online shopping for a time-starved population continues to entice customers. Even world-renowned brands are struggling to stay relevant and maintain loyalty while […]

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6 ways to improve customer flow management

Customer flow management is the practice of effectively overseeing the movement of people around a store, library, hospital, airport or any other customer-facing environment. No matter the industry, in a lot of instances, it’s how queues are dealt with that becomes the issue, rather than the fact we have to queue at all. Bad queuing […]

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