eQ™ Single Line Queuing – Manual

Single Line Queuing With a Difference

Single Line Queuing With a Difference

Tensator’s SLQ 4.0 manual call forward queuing technology is the ideal solution to make your single line queue more efficient and profitable. This is our most advanced call forward platform, which has been installed globally to support many of our retail, transport and leisure customers.

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How a Manual Call Forward Queuing System Works

A electronic call forward system designed to improve efficiency

manual call forward queuing

Increase customer throughput

Reduces customer confusion as to which service position is empty or functioning. Additionally, minimise the lag between the customer being served and the position becoming available.

Power of Media

A variety of compelling media opportunities within the queue mean that waiting customers are a captive audience to media. 19% of consumers claim they have made unplanned and impulse purchases because they have seen them advertised.

Improve customer experience

Customers leave your environment feeling that they have had a positive experience and felt that they have been served in quickly and efficiently. Our IntelliQ technology also reduces the queuing frustration by displaying accurate wait times in the queue, always keeping your customers informed.

Improve wait time & revenue

Our eQ™ systems when coupled with our in-queue merchandising system and media capabilities mean they not only drive last minute purchases, but also distract the customer to reduce the amount of time they perceive to have waited for.

customer flow management

What Our eQ™ SLQ Technology Can Achieve For You

manual call forward queuing

Reduced wait times

manual call forward queuing

Increase staff efficiencies by up to 30%

manual call forward queuing

Increase profitability by up 96%

manual call forward queuing

Improve customer experience

queue management

Learn more about our call forward technology

manual call forward queuing

eQ™ Single Line Queuing
Auto Call Forward System

Tensator SLQ 4.0 auto call forward system technology automates the process of the next customer being called forward to imrpove queue flow.

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manual call forward queuing

eQ™ Electonic Queuing
Solution Overview

Incorporate a Tensator single line electronic queue management system to increase your queue flow, staff efficiencies and your profits.

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Creating a Bespoke Solution

We understand that not all businesses are the same, that’s why all our eQ™ call forward systems come with a range of fully customisable hardware and software options. These enhance your customers experience, as well as meet your business and brand objectives. Why not find out how we can help you?

Complete the adjacent form and one of our specialists will be in touch.



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Don’t just take our word for it

Tensator® solutions are used across the world in many different environments and for a multitude of applications. Their strength, quality and versatility means their purpose can range from a queuing system, a crowd control aid, a signage solution or a safety barrier.

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How To Improve An In-Store Customer Experience

Post-pandemic, the customer experience underwent a seismic transformation. From regular in-store shopping to online ordering, consumers entered a more digital world. Now the restrictions are lifted, the retail, hospitality, and event industries can expect their first proper holiday season in years. Customers and visitors are returning to brick-and-mortar shops and venues. Luckily, the world has […]

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queue management solutions

How To Boost Impulse Buying In Your Business

According to a survey made by The Integer Group, 9 out of 10 shoppers will impulse buy something which isn’t on their list going into a store. This number may seem unusually high at first, but upon inspection it makes a lot of sense. After all, which shopper among us hasn’t given in to temptation […]

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About Tensator Group

Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.

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UK Headquarters and Showroom:
Tensator Limited
Danbury Court, Linford Wood
Milton Keynes, Bucks, MK14 6TS, UK

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