WE HAVE BEEN LEADING THE CUSTOMER JOURNEY SINCE 1881

Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.

The collaboration process

We differentiate ourselves by our consultative and collaborative approach. We believe that ‘one size’ doesn’t fit all and work with our clients to find the right solutions. We have found with our extensive knowledge as market leaders, that this process delivers the optimal product for the client, and allows for expansion and refinement.

DISCOVER

Through high level conversations we identify how Tensator may be able to enhance a client’s customer experience through customisation, as well as identify areas for revenue generation and where efficiencies can be created.

DISCUSS

Our design team discusses the clients brand values, wants, needs and pain points. Then we craft our knowledge and products to those specific requirements, ensuring a fit-for-purpose solution that enhances the brand and customer journey.

TEST

Proving the concept in a live environment, testing what works and what needs some further improvement. We use methods such as A-B testing, customer engagement and data analysis to ensure the solution fits the clients’ requirements.

IMPLEMENT

Working together with the client we deliver and install the final and most appropriate solutions, and can deliver plans to expand further whether to other locations or a more refined solution when needed.

GET THE PROCESS STARTED

Now you know how we work, why not let us take a look at your requirements?

We understand that not all businesses are the same, that’s why we adapt our solutions to come with a range of fully customisable hardware and software options. These enhance your customers’ experience, as well as meet your business and brand objectives.

Complete the adjacent form and one of our specialists will be in touch.



Don’t just take our word for it

Tensator® solutions are used across the world in many different environments and for a multitude of applications. Their strength, quality and versatility means their purpose can range from a queuing system, a crowd control aid, a signage solution or a safety barrier.

How Tensator can help improve workplace accessibility

Figures from the charity Scope show that there are currently 3.4 million disabled workers in the UK. Companies have a legal obligation to make ‘reasonable adjustments’ for employees who have a disability to improve workplace accessibility. Creating disability inclusion in the workplace should be a top priority for employers and the UK economy as a […]

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Passenger Terminal Expo 2018

Tensator works with airports and airlines globally, and understands the challenge to always look for ways to enhance the passenger journey and experience, as well as increase safety, create efficiencies and reduce costs. That’s why, this year we’re exhibiting at the Passenger Terminal Expo in Stockholm from 20th – 22nd March. The event is the […]

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