WELCOME TO TENSATOR

At Tensator, we understand all businesses are different and no one solution can meet your objectives. That’s why we listen to your requirements to create a bespoke queue management solution for your application. Our solutions not only create efficiencies, but increase profitability, create a safer environment and enhance customer experience.

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manage queues

The collaboration process

We differentiate ourselves by our consultative and collaborative approach. We believe that ‘one size’ doesn’t fit all and work with our clients to find the right solutions. We have found with our extensive knowledge as market leaders, that this process delivers the optimal product for the client, and allows for expansion and refinement.

tensator queue management solutions

DISCOVER GOALS

DISCUSS & DESIGN

REAL-WORLD TESTING

IMPLEMENT & EXPAND

queue management

Suited to your sector

Each industry sector is driven by different goals and requirements, and therefore our solution offering must be adaptable to deliver value. We design our products with versatility in mind, which is why they are used in a multitude of applications across the world and offer key functions in those businesses including efficiency, profitability and safety.

queue management

Airports

Tensator offers a range of solutions for airport operators and airlines to ensure a safe, efficient and organised travel experience for all.

queue management for transport

Transport

Bolster labour operations, maintain a smooth passenger journey and uphold safety standards with solutions from Tensator.

retail queue management

Retail

Tensator can improve your customer’s journey through the front end of your store. Driving additional revenues and improving customer efficiencies.

queue management

Health & Safety

Tensator understands it’s imperative to maintain safe workplaces and provide safety solutions that allow users to reduce work-related injuries.

queue management software

Finance

Retool your locations for modern consumers whilst streamlining their overall in-branch experience, making it operationally efficient.

queue management systems

Leisure & Tourism

Tensator has options to control and easily direct pedestrian traffic and make your guests’ experience safe and efficient.

sport queue management

Sport

Raise spectator expectations by ensuring faster waiting lines, traditional and digital signage that improves large footfall efficiency.

hospitality queue management

Hospitality

Tensator helps hospitality clients navigate the ever-changing customer experience landscape with solutions that streamline routine practices.

customer flow management

Queue Management Solutions

Our solutions have been developed over a number of years to set an industry standard of quality and function. This experience allows us to continually develop our product portfolio and meet the ever-changing requirements of our clients.

tensabarrier

TENSABARRIER®

The industry leading queue management product. Whether you want to manage your queuing space, or cordon off access to a restricted area, it will meet your needs.
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post and rope

LAWRENCE® ROPE & POST

With over a century of manufacturing history and finest quality design, the Lawernce Post and Rope Stanchions are the perfect classic accompaniment to your queue.
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electronic queuing

ELECTRONIC QUEUING - eQ™

Single line Electronic Call Forward systems provide fairness by serving customers in order and increases staff efficiency by keeping service positions busy and distributing waiting customers evenly.
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digital signage

DIGITAL SIGNAGE

Digital screens capture up to 400% more views than static displays and reduce perceived waiting times by up to 35%. Our digital signage options present an ideal opportunity for an additional revenue stream in the queue from third party advertising, and maximise your customer engagement.
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micam protection

TENSATOR MICAM PROTECTION - TMP

Tensator Micam Protection is an ASIAD compliant panelling system that provides a blast-resistant, anti-graffiti wall panelling solution for security and convenience.
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safety solutions

SAFETY SOLUTIONS

Our selection of safety products help Health and Safety Managers protect assets, meet safety and building regulations and improve safety in the work place with clearly defined routes, restricted access to dangerous areas and identification of potential hazards before they cause harm.
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access control solutions

ACCESS CONTROL

Our Access Control solutions include a range of intelligent automatic and manual gates and a sleek and sturdy Fixed Rail system. These can be used in conjunction with your existing installations or can be customised according to your requirements.
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in-queue merchandising

IN-QUEUE MERCHANDSING

A highly adaptable, modular, point-of-sale (POS) system designed specifically for placement in queuing environments to capture last minute purchase revenues.
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manage queues

Our Clients

Tensator® solutions are used across the world in many different environments and for a multitude of applications. Their strength, quality and versatility means their purpose can range from a queuing system, a crowd control aid, a signage solution or a safety barrier.

How can retailers ensure customer satisfaction through utilising queuing psychology?

As seen in Retail Sector. Harnessing effective queuing measures could be key to how retailers can ensure customer satisfaction and maximise retention rates Global brick-and-mortar storefronts are steadily decreasing as the convenience of online shopping for a time-starved population continues to entice customers. Even world-renowned brands are struggling to stay relevant and maintain loyalty while […]

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6 ways to improve customer flow management

Customer flow management is the practice of effectively overseeing the movement of people around a store, library, hospital, airport or any other customer-facing environment. No matter the industry, in a lot of instances, it’s how queues are dealt with that becomes the issue, rather than the fact we have to queue at all. Bad queuing […]

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