Installation / Service Manager

Develop a strategy to underpin the growth of profitable sales in Tensator’s service/maintenance and installation operations.

Work with UK Sales to drive sales of service and maintenance contracts to key customers.

To develop a network of subcontractors geographically located throughout the UK to carry out all Tensator Ltd’s service/maintenance and installation contracts.

Complete responsibility for all service/maintenance and installation work from receipt of sales order to client sign off.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Participate or, where appropriate, lead in the generation of the profitable sales of service/maintenance contracts to key customers
• Develop a network of subcontractors geographically for all Tensator Ltd.’s service/maintenance contracts and installations
• Assist and advise in the development and provision of technical service support networks for Tensator’s overseas subsidiary companies and distributors
• Fully manage subcontractors, inclusive of all training requirements
• Liaison with site contacts
• Project management for all roll out programs, which require installation
• Price negotiation
• Liaison with internal sales
• Monthly reporting for cost analysis and delivery performance
• Site surveys and specification for installations
• Develop call out procedures for all service/maintenance contracts
• Lead and participate in site installation activities as necessary, including both construction sites under CDM regulations and non-construction site environments.
• Liaise with site contacts and attend pre-installation site meetings for larger projects typically within the Airport environment as required.

This is not intended as a complete or definitive statement of all duties or responsibilities of the job but as a record of the principal elements.

Key Performance Criteria:

• Service/maintenance costs v sales revenue
• Installation costs v sales revenue
• Project management of roll out programmes
• Monthly reporting

Performance Measures:

Experience/Qualifications required:

• 5-10 years within a similar contract’s role
• Sales experience of service/maintenance agreements
• Experience of outsourcing for service/maintenance agreements
• Project management experience
• Communication with customer/site contacts
• Knowledge of on-site H&S requirements
• Ability to read and understand site drawings
• CITB certified
• Clean Driving licence
• PC skills (Microsoft Office, MS Excel)

Personal Characteristics:

• A professional individual with excellent organisational skills
• Able to communicate effectively with external contacts
• Able to demonstrate good negotiation skills
• A good internal communicator and team player
• Ability to work under pressure within a fast-paced environment
• Dynamic and energetic
• Positive mindset

SUPPLEMENTARY INFORMATION:

Confidentiality

To respect information obtained in the course of professional practice and refrain from disclosing such information without the consent of the employee/customer, or person entitled to act on his/her behalf, except where disclosure is required by law or by the order of a court, or is necessary in the public interest. Breaches of confidence will result in disciplinary action, which may involve dismissal.  You should also be aware that regardless of any action taken by this Company, a breach of confidence could result in a civil action for damages.

Data Protection

If required to do so, to obtain, process and/or use information held on computer in a fair and lawful way.  To hold data only for the specific registered purposes and not to use or disclose it in any way incompatible with such purpose.  To disclose data only to authorised persons or organisations as instructed.

Equal Opportunities

It is the aim of the company to ensure that no job applicant or employee receives less favorable treatment irrespective of sex,  marital status, race, colour, nationality, ethnic or national origin, religion, age, disability, social background or sexual orientation and/or HIV status is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable.  To this end the Company has an Equal Opportunities Policy and it is for every employee to contribute to its success.

Health and Safety

All Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe environment for all employees and visitors.  The job holder has a duty of care to themselves and to others with whom they come into contact in the course of their work as laid down in the above legislation and any subsequent amending legislation.

No Smoking Policy

All company offices are smoke free environments.  All main entrances to the buildings are also smoke free areas.  Staff should only smoke in the designated area and use containers supplied for extinguishing cigarettes.  This includes the use of e-cigarettes.  Staff who fail to comply with the policy will be subject to disciplinary action.

Review

This Job Description reflects the present/immediate requirements of the job.  As the Company develops and restructures in the future, so the Job Description will also be reviewed and be subject to amendment in consultation with the job holder.