Retailers need to be honest and be consumers in their own stores. Is the store welcoming, is it clean, does the store offer a pleasant environment to be in – are customers being handled in a fair equitable fashion at checkout, how long are customers expected to wait in line – or is there room for improvement?
Tensator has been handling the customer journey for over 130 years, and has been a trusted advisor to retailers, helping them build brand loyalty through enabling excellence in customer service. Our extensive range of high quality, affordable solutions – everything from Tensabarriers that help guide customers clearly and easily, to elegant and quiet Electronic Call Forward Systems, and our Virtual Queuing System – which allows customers to shop freely and be alerted when it’s their turn for service — all have an enviable track record of directly increasing customer satisfaction by speeding customer flow through the queue and improving operational efficiency – and alleviating register rage and walk-aways.
Our customer journey experts are available to help answer questions on how you can easily, affordably – and seriously impact your customer satisfaction.
What are you waiting for?