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queue management

Major League Baseball: Does Increased Security Have to Mean Longer Lines?

manual call forward queuing

Major League Baseball is implementing metal detectors at all its parks, so every team will have enhanced security in place by the 2015 season.

Some big league parks, like the Angels, have already starting testing or implementing security screening already that has fans feeling like they are going through an airport. And with the increased security, some parks are experiencing longer lines. Longer lines as everyone knows, can lead to frustration – especially as last minute arriving fans try and make it to the opening inning.

To help combat the crowds, the lines and the heightened inevitable frustration, MLB parks can take a tip from airport security by making sure they have the highest quality heavy duty barricades and barriers, like the world renown Tensabarrier®, on hand to help provide dependable and trustworthy crowd control and fan guidance at entry and exit points, as well as all concession stands. Clear signage and call forward queue management software can also help set fan expectations, enabling them to know exactly when and where they will be assisted, while also empowering parks with real-time knowledge to ensure staffing support meets fan volume and needs.

Taking another page out of airport security, MLB parks can also leverage next generation digital signage such as  the multilingual Tensator Virtual Assistant. The Tensator Virtual Assistant uses cutting edge technology to project an image and create the illusion of a real person – such as security staff, park executives or celebrity athletes, who provide guidance and value-added information to fans. The Tensator Virtual Assistant is proven to help move lines quickly and efficiently by providing captivating audio visual instructions – security related information – what to bring, what not to bring, size of bag/s allowed etc… It can even keep fans entertained and engaged by sharing MLB game and scheduling info, show highlight videos and provide interactive special offers to help fans get all the info they need and want to know.

Today, sporting event safety is more critical than ever at any event where crowds gather; Tensator queue management experts are on hand to share their expertise on how to help keep fans safe, informed and entertained while helping reduce lines and frustration.

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3 Top tips for queue management best practice

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