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Manage the January Sales with Crowd Control Solutions from Tensator

manual call forward queuing

As the January sales are in full swing, shoppers are hunting for bargains and in some cases fighting for the best deals!

Even with a bargain in sight, customers get frustrated and agitated by long queues and poorly designed store layouts. If shoppers are made to wait in confusing and unorganised queues, they will become more impatient, leading to longer waiting times, poor customer experiences and bad publicity. Which in turn, could damage the likelihood of return visits, in preference to better organised retail competitors!

Good queue management can help retailers increase sales revenue and reduce costs and simultaneously eliminate the negative experience encountered by consumers. Once this is managed, the retailer can look to increase sales by taking advantage of what is probably the most effective impulse location within the store, by using in-queue merchandising (IQM).

For more information, and to find out how your queue can work for you, call Tensator’s Retail Specialists on
+44 (0) 1908 684600.

4 benefits of queue management systems

Having good queue management procedures in place can make a real difference to any customer-facing environment. There are obvious benefits of queue management systems; such as keeping queues organised, then other secondary benefits such as improving customer loyalty. Read on to find out about 4 key perks of putting customer waiting line management systems in […]

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The importance of queuing systems

In a customer-facing environment, effective queue management procedures are crucial. The importance of queuing systems is two-fold. From an operational perspective, poor queuing systems can lead to a drop in productivity from staff as they spend time trying to organise the queue. From a monetary perspective, if customers decide to leave the queue, or are […]

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