NEW YORK, NY — January 29, 2014 – Tensator, the world leader in queue management and customer journey solutions, today announced that Modell’s CEO Mitchell Modell is welcoming Super Bowl XLVIII fans to its Time Square flagship store via Tensator’s Virtual Assistant interactive next-generation digital signage. Tensator’s cutting-edge technology projects an image and creates the illusion of a real person – bringing messages to life and engaging customers with consistent and clear communications. With its interactive push button panel, store guests are able to access the information they need in 10 different languages.Modell’s CEO Mitchell Modell
Modell’s Sporting Goods invested in the Tensator Virtual Assistant as a unique means of personalizing its brand by having their CEO personally welcome shoppers to the store as it celebrates its 125th year in business as America’s oldest, family-owned and operated retailer of sporting goods, athletic footwear, active apparel and fan gear.
The “Virtual Mitchell Modell” provides suggestions on Super Bowl gear, shares information on apparel, footwear, sporting goods and licensed team products, informs customers about the store’s loyalty program, how to sign up and even gives directions on where to find certain items. He invites shoppers to provide their email addresses upon checkout to let them know they’ll get up-to-date information on sales and be invited to special events including celebrity appearances.
In the course of over seven different scripts, customers are thanked often, asked to email Mitchell directly to share their in-store experience, and reminded of Modell’s tagline “You Gotta Go to Mo’s!” Via Tensator’s Virtual Assistant interactive panel, customers can elect to hear the information they need in Arabic, Chinese, French, German, Italian, Japanese, Korean, Portuguese, Russian and Spanish.
“The Tensator Virtual Assistant takes digital signage to a whole new, personalized level,” said Lynn LaRocca, Senior Vice President, Marketing at Modell’s Sporting Goods. “Our Time Square store is regularly really busy – and with the added Super Bowl traffic, we needed a real attention grabber. It’s fantastic to be able to capture the personality of Mitchell and have him be the one to guide, inform and connect with shoppers from all over the world as the face of the company and its brand.”
“We are pleased to partner with the team at Modell’s and are happy that they have turned to Tensator to improve their customer in store experience. Having the “Virtual Mitchell Modell” welcome, thank, inform and engage international shoppers will provide a positive in store experience for the Modell’s guest,” said Bill Vetter, SVP and GM, Tensator, Inc. “Through our wide-ranging retail solutions, our aim is to further support Modell’s business objectives by helping drive customer efficiencies, in store messaging and in turn, drive additional sales and guest satisfaction levels. We look forward to a long and mutually beneficial relationship with our friends at Modell’s.”