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New Tensator Virtual Queue Management Solution “Benefits” Derby City Council

Derby City Council are of the most recent customers to have adopted a Tensator Virtual Queuing Management Solution in a bid to help improve front-end services in their busy one-stop-shop.

Yesterday, the City Council launched the system as part of a Customer Service Improvement Programme initiative, introducing an afternoon appointments only system for their Benefits customers. Appointments can be made and scheduled at the City Council’s current premises in Albion Street, or by calling the benefits hotline.

The appointment system provided by Tensator guarantees residents a meeting time with an adviser, “reducing waiting time and is part of a larger scheme to introduce an appointments system for residents when we move back into the Council House” said Councillor Sarah Russell, Cabinet Member for Resources.

We’d love to hear from you if you’ve used the appointment system at Derby City Council, or you have experienced a similar virtual queuing system elsewhere.

A Solution for Inspection Pit Safety

HSE Regulations and inspection pit safety Focusing on vehicle repair centres and train depots, the Health and Safety Executive (HSE) has designated inspection pits as a ‘fall from height’ hazard. Subsequently, they have created The Work at Height Regulations to provide guidance on how to reduce dangers and prevent accidents before they happen. These regulations […]

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How Tensator can help improve workplace accessibility

Figures from the charity Scope show that there are currently 3.4 million disabled workers in the UK. Companies have a legal obligation to make ‘reasonable adjustments’ for employees who have a disability to improve workplace accessibility. Creating disability inclusion in the workplace should be a top priority for employers and the UK economy as a […]

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