Derby City Council are of the most recent customers to have adopted a Tensator Virtual Queuing Management Solution in a bid to help improve front-end services in their busy one-stop-shop.
Yesterday, the City Council launched the system as part of a Customer Service Improvement Programme initiative, introducing an afternoon appointments only system for their Benefits customers. Appointments can be made and scheduled at the City Council’s current premises in Albion Street, or by calling the benefits hotline.
The appointment system provided by Tensator guarantees residents a meeting time with an adviser, “reducing waiting time and is part of a larger scheme to introduce an appointments system for residents when we move back into the Council House” said Councillor Sarah Russell, Cabinet Member for Resources.
We’d love to hear from you if you’ve used the appointment system at Derby City Council, or you have experienced a similar virtual queuing system elsewhere.