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Retail Customer Experience Magazine:Tensator’s Three Tips for a Robust In-store Holiday Season

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Retail Customer Experience Magazine has featured Ingrid Principe, US Marketing Head at Tensator Group’s article, “Three tips for a Robust In-Store Holiday Season.”  Her byline provides concrete advice for creating the best possible in-store customer experience during this heightened shopping season by focusing on customer service, creating a seamless experience and increasing efficiency.

Regardless of recent positive retail projections, in-store retailers are still facing an uphill battle. From post-recession frugal shoppers, to the rise of online retailers, in-store retailers must stand out against the rest and take an active role to get shoppers through their doors this Holiday Season.

To learn how – read the complete Retail Customer Experience article here.

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Having good queue management procedures in place can make a real difference to any customer-facing environment. There are obvious benefits of queue management systems; such as keeping queues organised, then other secondary benefits such as improving customer loyalty. Read on to find out about 4 key perks of putting customer waiting line management systems in […]

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The importance of queuing systems

In a customer-facing environment, effective queue management procedures are crucial. The importance of queuing systems is two-fold. From an operational perspective, poor queuing systems can lead to a drop in productivity from staff as they spend time trying to organise the queue. From a monetary perspective, if customers decide to leave the queue, or are […]

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