tensator blog

Travelling tips for a smooth get-away

manual call forward queuing

If you’re lucky enough to be jetting off somewhere this summer, there are some simple steps for holidaymakers to make the airport experience run smoothly, even with the kids!

  • Write down everything you need to do before you leave, so nothing is forgotten, from medical insurance and pet care, to booking extra leg room and organising car hire etc.
  • Creating a check list of items for your suitcase will mean you won’t forget essentials like sun cream.
  • Check your passports are up to date, and don’t hide it somewhere obscure so you can’t remember where you put it.
  • Find out if you require visas for the destination well in advance.
  • Make sure you have both sterling and foreign currency on you for any in-flight needs, and of course for a temporary visa at your destination airport if required.
  • When travelling with the elderly or those with additional needs such as a wheelchair, pre-book assistance with your airline or tour operator.
  • If travelling with children, ensure you have toys and books to keep them entertained during the whole of the journey.
    Save queuing time by checking-in online – this is usually 24 hours prior to your flight.
  • If you are able to travel light, take hand luggage only so you don’t have to wait for your baggage at the other end – and remember to carry the correct liquid allowance.
  • Arrive at the airport early to beat the queues and do any last-minute shopping if needed.
  • Pay attention to the airport information screens where updates and announcements on your flight details will be posted.

4 benefits of queue management systems

Having good queue management procedures in place can make a real difference to any customer-facing environment. There are obvious benefits of queue management systems; such as keeping queues organised, then other secondary benefits such as improving customer loyalty. Read on to find out about 4 key perks of putting customer waiting line management systems in […]

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The importance of queuing systems

In a customer-facing environment, effective queue management procedures are crucial. The importance of queuing systems is two-fold. From an operational perspective, poor queuing systems can lead to a drop in productivity from staff as they spend time trying to organise the queue. From a monetary perspective, if customers decide to leave the queue, or are […]

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