Tensator® has a long history of enhancing the function of retail stores and improving the customer journey through a variety of retail queue management solutions. We understand the importance of customer happiness and accessibility for all, and how this directly affects buyer behaviour. Our products can organise your footfall and reduce the pressure on your retail staff- improving efficiency and customer service.
At Tensator®, we understand all businesses are different and stand-alone off-the-shelf solutions may not be suitable for you. That’s why we listen to your requirements and analyse your business to shape a unique and bespoke solution designed specifically for your application.
By encapsulating customers through correct retail queue management, improving queue wait, speed and providing distractions with merchandise and media, we have been able to almost eradicate walkaways for our clients.
Capture queuing customers with Tensator® In-Queue Merchandising systems to increase your revenue and uplift product sales within the queue.
Tensator® SLQ Call Forward Systems ensure fast and consistent queue flows, reducing customer wait times and walkaways at the checkout.
Intelligent queue systems use cameras and sensors to monitor queue volumes and ensure service positions are constantly filled meaning staff can focus on serving customers.
Tensator® solutions are used across the world in many different environments and for a multitude of applications. Their strength, quality and versatility means their purpose can range from a queuing system, a crowd control aid, a signage solution or a safety barrier.
Holiday shopping is in full swing, and there’s less than a month left of Q4. The busiest time of the year for retail is upon us and this period can really make or break a year. A good sales performance here can potentially rescue a poor beginning to the year. Alternatively, not meeting sales expectations […]
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Post-pandemic, the customer experience underwent a seismic transformation. From regular in-store shopping to online ordering, consumers entered a more digital world. Now the restrictions are lifted, the retail, hospitality, and event industries can expect their first proper holiday season in years. Customers and visitors are returning to brick-and-mortar shops and venues. Luckily, the world has […]
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Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.
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