Retail

A PROFITABLE AND EFFICIENT CUSTOMER JOURNEY IN RETAIL ENVIRONMENTS

Tensator® has a long history of enhancing the function of retail stores and improving the customer journey through a variety of retail queue management solutions. We understand the importance of customer happiness and accessibility for all, and how this directly affects buyer behaviour. Our products can organise your footfall and reduce the pressure on your retail staff- improving efficiency and customer service.

manage queues

CREATING A BESPOKE SOLUTION FOR YOU

At Tensator®, we understand all businesses are different and stand-alone off-the-shelf solutions may not be suitable for you. That’s why we listen to your requirements and analyse your business to shape a unique and bespoke solution designed specifically for your application.

  • Increase revenue and margin
  • Improve operational efficiencies
  • Enhance customer in-store experience
  • Future expansion of the solution itself and to other locations
queue management

WHAT WE HAVE ACHIEVED FOR OUR RETAIL CLIENTS

retail queue management

Reduce walkaways by 96%

By encapsulating customers through correct retail queue management, improving queue wait, speed and providing distractions with merchandise and media, we have been able to almost eradicate walkaways for our clients.

retail queue management

BOOST IMPULSE SALES BY 400%

Capture queuing customers with Tensator® In-Queue Merchandising systems to increase your revenue and uplift product sales within the queue.

customer flow management

INCREASE PROFITABILITY BY 96%

Tensator® SLQ Call Forward Systems ensure fast and consistent queue flows, reducing customer wait times and walkaways at the checkout.

retail queue management

IMPROVE STAFF EFFICIENCIES BY 30%

Intelligent queue systems use cameras and sensors to monitor queue volumes and ensure service positions are constantly filled meaning staff can focus on serving customers.

manage queues

Retail-Tailored Solutions

Downloadable content

Download The Tensator Retail Brochure

manage queues

Don’t just take our word for it

Tensator® solutions are used across the world in many different environments and for a multitude of applications. Their strength, quality and versatility means their purpose can range from a queuing system, a crowd control aid, a signage solution or a safety barrier.

queue management

How to increase foot traffic in retail and boost sales this Black Friday

This year’s Black Friday, which falls on 26 November, is likely to be the first major test of the recovery in the Retail sector since the pandemic. Despite being a mainly American notion, it has become a firmly established event in the retail calendar in many countries around the world for some years now, both […]

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queue management blog

Are self‐checkouts a win for the customer or the retailer?

Self‐checkouts are clearly all about giving customers more choice, speed and convenience while reducing queuing times and staff hours. Additionally, they reduce the potential for human error by calculating change automatically. Some studies show not all shoppers like them, either because they find automated tills confusing, or because they prefer interacting with a real person. […]

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