Retail

A PROFITABLE AND EFFICIENT CUSTOMER JOURNEY IN RETAIL ENVIRONMENTS

Tensator® has a long history of enhancing the function of retail stores and improving the customer journey through a variety of retail queue management solutions. We understand the importance of customer happiness and accessibility for all, and how this directly affects buyer behaviour. Our products can organise your footfall and reduce the pressure on your retail staff- improving efficiency and customer service.

manage queues

CREATING A BESPOKE SOLUTION FOR YOU

At Tensator®, we understand all businesses are different and stand-alone off-the-shelf solutions may not be suitable for you. That’s why we listen to your requirements and analyse your business to shape a unique and bespoke solution designed specifically for your application.

  • Increase revenue and margin
  • Improve operational efficiencies
  • Enhance customer in-store experience
  • Future expansion of the solution itself and to other locations
queue management

WHAT WE HAVE ACHIEVED FOR OUR RETAIL CLIENTS

retail queue management

Reduce walkaways by 96%

By encapsulating customers through correct retail queue management, improving queue wait, speed and providing distractions with merchandise and media, we have been able to almost eradicate walkaways for our clients.

retail queue management

BOOST IMPULSE SALES BY 400%

Capture queuing customers with Tensator® In-Queue Merchandising systems to increase your revenue and uplift product sales within the queue.

customer flow management

INCREASE PROFITABILITY BY 96%

Tensator® SLQ Call Forward Systems ensure fast and consistent queue flows, reducing customer wait times and walkaways at the checkout.

retail queue management

IMPROVE STAFF EFFICIENCIES BY 30%

Intelligent queue systems use cameras and sensors to monitor queue volumes and ensure service positions are constantly filled meaning staff can focus on serving customers.

manage queues

Retail-Tailored Solutions

Downloadable Content

retail queue management

Retail Brochure

Download our Retail Brochure that contains an overview of the sector and additional information of what we can offer Retail businesses to help them improve customer flow management.

Download

Case Study

Learn more about how Tensator helped a large retailer in the US to provide a solution that increased efficiency and revenue.

Download

NEED SOME ADVICE?

We understand each business, their requirements and goals are different. With our extensive knowledge and expertise we can help achieve your aims. Complete the form below with your enquiry and we will be in touch.



manage queues

Don’t just take our word for it

Tensator® solutions are used across the world in many different environments and for a multitude of applications. Their strength, quality and versatility means their purpose can range from a queuing system, a crowd control aid, a signage solution or a safety barrier.

How can retailers ensure customer satisfaction through utilising queuing psychology?

As seen in Retail Sector. Harnessing effective queuing measures could be key to how retailers can ensure customer satisfaction and maximise retention rates Global brick-and-mortar storefronts are steadily decreasing as the convenience of online shopping for a time-starved population continues to entice customers. Even world-renowned brands are struggling to stay relevant and maintain loyalty while […]

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4 benefits of queue management systems

Having good queue management procedures in place can make a real difference to any customer-facing environment. There are obvious benefits of queue management systems; such as keeping queues organised, then other secondary benefits such as improving customer loyalty. Read on to find out about 4 key perks of putting customer waiting line management systems in […]

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