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Abandon shop! Self-service check-outs driving customers away

Press coverage

Shoppers are abandoning their purchases in supermarkets as they become increasingly frustrated at being pushed to use self-service tills.

One in three of us has walked out of a store because of a bad experience with a self-service till, according to a study.

All the major supermarkets have cut back on traditional checkouts to make way for self-scan tills amid claims that they are faster and more convenient.

However, many customers disagree and find using the technology difficult, not least because they fear being accused of theft by failing to scan items correctly.

Click here to read the full article on the Daily Mail website.

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