tensator blog

Tensator Blog

How to increase foot traffic in retail and boost sales this Black Friday

This year’s Black Friday, which falls on 26 November, is likely to be the first major test of the recovery in the Retail sector since the pandemic. Despite being a mainly American notion, it has become a firmly established event in the retail calendar in many countries around the world for some years now, both […]

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Tensator Blog

woman using self-checkout in supermarket

Are self‐checkouts a win for the customer or the retailer?

Self‐checkouts are clearly all about giving customers more choice, speed and convenience while reducing queuing times and staff hours. Additionally, they reduce the potential for human error by calculating change automatically. Some studies show not all shoppers like them, either because they find automated tills confusing, or because they prefer interacting with a real person. […]

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Tensator Blog

iso 9001 bsi tensator logo

Tensator is now ISO 9001 certified

Leading the customer journey since 1881 through innovative queue management solutions, Tensator has been awarded with ISO accreditation 9001 in quality management systems (QMS), Tensator’s third accreditation to date. For any organisation to be successful it must ensure it operates efficiently and delivers quality products or services to its customers. At Tensator we are committed […]

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Tensator Blog

7 COSTLY PROBLEMS YOU’LL FACE AFTER PURCHASING CHEAP QUEUE BARRIERS

Buying cheap queue barriers always seems like a good idea at the time. After all, it’s just a queuing barrier, why would you want to spend any more money than you have to? Well… The snags you hit after you buy cheap queue barriers lead to you losing money, rather than saving it. In this […]

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Tensator Blog

retractable barrier system

How to successfully implement a retractable barrier system

You know effective queue management is one of your business’ fundamentals. Successfully implementing a retractable barrier system can improve safety, ease your customers’ ‘queue anxiety, speed up throughput and get your cash registers ringing. But what is the best way to attack this strategy? Here at Tensator, our expertise goes further than manufacturing world-class queue […]

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Tensator Blog

tourist attraction crowd control

[INFOGRAPHIC] How To Effectively Reopen Your Tourist Attraction

So, you’re planning the re-opening of your tourist attractions to hundreds and thousands of visitors. But are you taking all of these steps to make sure you’re not only COVID safe but that you stay efficient? Queue-flow management Wayfinding and clear signage COVID-19 safety measures Staying in-brand Find out more about creating a COVID safe […]

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Tensator Blog

Theme Park Queue Management – Preparing Tourist Attractions For Re-opening After Lockdown

As far as Covid-19 is concerned, there’s no such thing as ‘short-term measures’ for your business anymore. Many tourist attractions, like theme parks, famous landmarks and exhibits need to prepare for reopening in the spring season when national lockdown restrictions ease. And this preparation needs to accommodate a longer-term view. Restrictions on the way your […]

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Tensator Blog

lawrence metal

Tensator celebrates 140th Anniversary of Lawrence® Brand

Lawrence® is well known for its range of elegant post and velvet rope stanchions, that are renowned for their quality, reliability, and style. Originally created in a metalworking shop in Manhattan, the stylish and distinctive products have been guiding people through waiting spaces since 1881 – proving elegance is still essential to today’s reception environments.  Each post model is crafted to provide attractive & versatile […]

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Tensator Blog

safer travel pledge

How To Deliver On Your Safer Travel Pledge To Rail Customers

The rail industry’s Safer Travel Pledge guidelines were introduced in July 2020 when the government started easing lockdown restrictions – and with Lockdown 2.0 restrictions soon to be lifted, the scrutiny that the rail industry is under will only increase. With the stakes for customer safety higher than they’ve been since World War II, there’s […]

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Tensator Blog

definitive guide to queue management

Introducing The Definitive Guide To Queue Management

Managing queues effectively is an interesting topic that’s applicable to all customer-facing environments. Although the industries may vary, there’s actually little difference as to how you deal with queues in a retail store versus a bank, for example. The goals are ultimately the same: to manage queues with the aim of improving customer experience and […]

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Tensator Blog

queuing over black friday

Keep Customers Safe when Queuing Over Black Friday

Retailers around the globe will be preparing for the start of their busiest shopping period, kicking off on Black Friday, which this year falls on 23 November 2018. A day synonymous with huge queues, retailers will be using this time to assess their plan to manage queuing over Black Friday. What is Black Friday? The […]

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Tensator Blog

accessible train station design

Accessible Train Station Design

Taking a journey by rail is not as straightforward for some passengers as it is for others. For people with a disability and reduced mobility, those who are visually impaired or elderly, or have pushchairs or bulky luggage in tow, a railway station can prove incredibly difficult to navigate. Accessible train station design should be […]

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Tensator's Multi-Service Machine with card payment facilities for Kuveyt

Kuveyt Turk invests in Tensator’s fine gold concept

An investor in the future Türkish bank Kuveyt Türk is a specialist in interest-free banking systems. It offers services for both individuals and businesses, together with strong and stable investment advice and management. The bank turns the savings of its profit-sharing clients into reliable and profitable sector-specific investments. This creates new areas of employment, making […]

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Tensator Blog

Virtual Queue Management installation, VQMS in France

Tensator delivers for BPost

A virtual requirement With such a wide variety of contact points, bpost has a reputation as a robust and reliable postal service provider. Operations are also expanding internationally, with a presence in China and the USA. However, bpost was keen not to lose sight of its core business in Belgium and its commitment to continually […]

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Components of Tensator's Virtual Queue Management Solution installed throughout Vodafone stores, Portugal

Tensator helps vodafone send the right signals to customers

A world communications leader The Vodafone Group is one of the world’s most significant and recognizable mobile telecommunications brands. With ownership interests in 30 countries and partnership networks in a further 40, its presence is significant. In Portugal, it is a market leader with approximately 323 million customers. Since the early days of mobile phones […]

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Tensator Blog

Tensator Virtual Assistant at Boston Logan Airport, US

Boston Logan Airport Quickens Passenger Flow and Enhances Security Screening Process with Bi-Lingual Tensator Virtual Assistants

Business – Boston Logan Airport – Committed to Customer Service Boston Logan Airport serves as the gateway to the New England region and offers nonstop service to 76 domestic and 35 international destinations and in 2012 handled 29.3 million passengers. Over the past decade, the airport spent $4.5 billion on a modernization program and has […]

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Tensator Blog

Tensabarrier installation for health and safety at Stagecoach

Tensator’s Safety Barrier System Now on the Buses

Recognizing the dangers In the last five years alone there have been over 8,000 injuries in the motor industry, so businesses cannot afford to ignore the health and safety of their employees. Focusing on vehicle repair centers, the Health and Safety Executive (HSE) has designated inspection pits as a ‘fall from a height’ hazard and […]

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Tensator Blog

Two Tensator Virtual Assistants developed for TYKU, Sake

TYKU and a Leading US Pharmacy Chain See 600% Lift in Customer Sales

TYKU, Dedicated to Sake Excellence TYKU, the premier Sake & Spirits Company brings authentic, best in class Japanese Sake and Soju products to consumers while educating them on the inherent health conscious benefits of these beverages. TYKU has been honored with numerous professional and industry awards and accolades and has been actively looking for retail […]

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Tensator Blog

Image Pingo Doce Virtual Queuing Solution by Tensator, VQMS

Pingo Doce continues to improve customer service with Tensator’s virtual queuing solution

Focusing on the customer To build on its reputation for helpful service, Pingo Doce required a system that would allow customers to find their way around the stores easily and use the separate product counters efficiently. The system also had to allow the company to make continual improvements. The company wanted a virtual queuing system […]

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Tensator streamlines DIY chain Leroy Merlin’s customer service

A leading retailer in home improvements Nine large stores across Portugal specialise in selling DIY, building, decorating and gardening products, and are located in the regions of Lisbon, Porto, Coimbra and Albufeira. The DIY superstores have an average of 9,000m2 of retail floor space, organized around five sections (DIY, construction, furniture, sanitary equipment and decoration). […]

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