tensator blog
definitive guide to queue management

Introducing The Definitive Guide To Queue Management

Managing queues effectively is an interesting topic that’s applicable to all customer-facing environments. Although the industries may vary, there’s actually little difference as to how you deal with queues in a retail store versus a bank, for example. The goals are ultimately the same: to manage queues with the aim of improving customer experience and […]

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queuing over black friday

Keep Customers Safe when Queuing Over Black Friday

Retailers around the globe will be preparing for the start of their busiest shopping period, kicking off on Black Friday, which this year falls on 23 November 2018. A day synonymous with huge queues, retailers will be using this time to assess their plan to manage queuing over Black Friday. What is Black Friday? The […]

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accessible train station design

Accessible Train Station Design

Taking a journey by rail is not as straightforward for some passengers as it is for others. For people with a disability and reduced mobility, those who are visually impaired or elderly, or have pushchairs or bulky luggage in tow, a railway station can prove incredibly difficult to navigate. Accessible train station design should be […]

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Tensator's Multi-Service Machine with card payment facilities for Kuveyt

Kuveyt Turk invests in Tensator’s fine gold concept

An investor in the future Türkish bank Kuveyt Türk is a specialist in interest-free banking systems. It offers services for both individuals and businesses, together with strong and stable investment advice and management. The bank turns the savings of its profit-sharing clients into reliable and profitable sector-specific investments. This creates new areas of employment, making […]

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Virtual Queue Management installation, VQMS in France

Tensator delivers for BPost

A virtual requirement With such a wide variety of contact points, bpost has a reputation as a robust and reliable postal service provider. Operations are also expanding internationally, with a presence in China and the USA. However, bpost was keen not to lose sight of its core business in Belgium and its commitment to continually […]

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Components of Tensator's Virtual Queue Management Solution installed throughout Vodafone stores, Portugal

Tensator helps vodafone send the right signals to customers

A world communications leader The Vodafone Group is one of the world’s most significant and recognizable mobile telecommunications brands. With ownership interests in 30 countries and partnership networks in a further 40, its presence is significant. In Portugal, it is a market leader with approximately 323 million customers. Since the early days of mobile phones […]

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Tensator Virtual Assistant at Boston Logan Airport, US

Boston Logan Airport Quickens Passenger Flow and Enhances Security Screening Process with Bi-Lingual Tensator Virtual Assistants

Business – Boston Logan Airport – Committed to Customer Service Boston Logan Airport serves as the gateway to the New England region and offers nonstop service to 76 domestic and 35 international destinations and in 2012 handled 29.3 million passengers. Over the past decade, the airport spent $4.5 billion on a modernization program and has […]

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Tensabarrier installation for health and safety at Stagecoach

Tensator’s Safety Barrier System Now on the Buses

Recognizing the dangers In the last five years alone there have been over 8,000 injuries in the motor industry, so businesses cannot afford to ignore the health and safety of their employees. Focusing on vehicle repair centers, the Health and Safety Executive (HSE) has designated inspection pits as a ‘fall from a height’ hazard and […]

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Two Tensator Virtual Assistants developed for TYKU, Sake

TYKU and a Leading US Pharmacy Chain See 600% Lift in Customer Sales

TYKU, Dedicated to Sake Excellence TYKU, the premier Sake & Spirits Company brings authentic, best in class Japanese Sake and Soju products to consumers while educating them on the inherent health conscious benefits of these beverages. TYKU has been honored with numerous professional and industry awards and accolades and has been actively looking for retail […]

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Image Pingo Doce Virtual Queuing Solution by Tensator, VQMS

Pingo Doce continues to improve customer service with Tensator’s virtual queuing solution

Focusing on the customer To build on its reputation for helpful service, Pingo Doce required a system that would allow customers to find their way around the stores easily and use the separate product counters efficiently. The system also had to allow the company to make continual improvements. The company wanted a virtual queuing system […]

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Tensator streamlines DIY chain Leroy Merlin’s customer service

A leading retailer in home improvements Nine large stores across Portugal specialise in selling DIY, building, decorating and gardening products, and are located in the regions of Lisbon, Porto, Coimbra and Albufeira. The DIY superstores have an average of 9,000m2 of retail floor space, organized around five sections (DIY, construction, furniture, sanitary equipment and decoration). […]

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Image showing Tensator's virtual queue management system (VQMS) installed in Santa Maria hospital, Lisbon, Portugal.

Tensator gives boost to Centro Hospitalar Lisboa Norte’s patient care

A vital health care provider The Centro Hospitalar Lisboa Norte has a reputation for excelling in a wide variety of clinical areas, not only on a local level, but also nationally and in other Portuguese speaking countries. The management team is committed to maintaining this reputation for excellence and, as such, is always looking for […]

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Tensator Virtual Assistant intsalled in the Robert Jones and Agnes NHS Trust Hospital, Oswestry

Oswestry Hospital Employs Tensator Virtual Assistant to Greet Visitors

Redesigning the patient journey As part of a £2.7million re-development of its busy reception area, The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust (RJAH) installed a Tensator Virtual Assistant in order to improve the first impression encountered by patients and visitors on arrival. Calling on Tensator as the global leader in the […]

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Tensator DMV solutions

Washington DC DMV

Washington DC DMV was looking to reduce its average customer wait time while also increasing its customer experience satisfaction with a new virtual queuing solution. Utilizing Tensator’s Inline solution, DC DMV’s customer get in a virtual queue by selecting their service choice on a touchscreen kiosk, greeter station, Inline mobile app, or by making an […]

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Image of Tensator virtual queue management system installed at Derby City Council, VQMS

Tensator helps Derby City Council improve services and save money

When the Council embarked on its ‘one Derby, one council’ transformation program to create new central teams and ultimately save £32m by working more efficiently, it was felt that the time was right for a change. A major part of the project was to redevelop the Council House, bringing all frontline services together in one […]

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manual call forward queuing

NRF 2014: Tensator Unveils In-Store Experience Makeover; Launches Elevated Retail Technology Solutions

NRF 103rd Annual Convention & Expo — NEW YORK, NY — January 13, 2014 – Tensator (Booth #4201), the world’s leading queue management and customer journey specialist, today announced it will be offering retailers attending NRF an opportunity for a “store makeover” to help elevate their customer’s  in-store experience.  As part of the Makeover, Tensator will […]

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manual call forward queuing

Tetley’s holographic assistant teaches tea making in Kuwait

Press coverage Tetley is using holograms to show Kuwaitis how to make a perfect cup of tea. The Yorkshire-based company is using the hijab-clad virtual assistant in 10 Co-op stores in the Arab state, as part of an eye-catching POS display. Tetley’s parent company, Indian tea giant Tata Global Beverages, said it liked the hologram’s […]

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manual call forward queuing

Abandon shop! Self-service check-outs driving customers away

Press coverage Shoppers are abandoning their purchases in supermarkets as they become increasingly frustrated at being pushed to use self-service tills. One in three of us has walked out of a store because of a bad experience with a self-service till, according to a study. All the major supermarkets have cut back on traditional checkouts […]

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manual call forward queuing

Tensator’s range for GITEX points to future of customer service

Press release Tensator’s range for GITEX points to future of customer service MILTON KEYNES, UK, 4 October 2013 – Tensator Group, the world’s leading queue management and customer journey specialist, will return to the GITEX Technology Week 2013 with a stand that showcases a new era in consumer behaviour. Exhibiting at the show at the […]

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manual call forward queuing

Tensator helps bring Kidzania to life

Children’s play areas have certainly got a lot more advanced than simple slides and swings. KidZania is a concept that is taking the world by storm, with outlets in Tokyo, Mexico, Dubai, Kuala Lumpur and now Kuwait, to name but a few. The premise of KidZania is education via role-play. Each outlet is built to […]

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