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Effective Queue Management Keeps Customers Happy

manual call forward queuing

In the wake of the January sales rush, it is important that retailers manage their queues, as not only does this improve sales, but more importantly it reduces customer stress levels.

Clear and concise communication is imperative when there are large crowds in one area. Noticeable signage combined with simple electronic and barrier systems will help improve service and safety, and thus act as further revenue drivers.

In a competitive market, delivering good service is crucial in order to decrease customer ‘walk-aways’. If customers are made to wait in confusing and unorganised queues, they will more than likely become impatient, which will lead to long waiting times, poor customer experiences, frayed tempers and bad publicity. This gives customers a poor lasting memory and could potentially damage the likelihood of customers repeating their visit to that venue again.

Kevin Hickson, general manager of queue management and crowd control specialist Tensator.

Accessible Train Station Design

Taking a journey by rail is not as straightforward for some passengers as it is for others. For people with a disability and reduced mobility, those who are visually impaired or elderly, or have pushchairs or bulky luggage in tow, a railway station can prove incredibly difficult to navigate. Accessible train station design should be […]

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Kuveyt Turk invests in Tensator’s fine gold concept

An investor in the future Türkish bank Kuveyt Türk is a specialist in interest-free banking systems. It offers services for both individuals and businesses, together with strong and stable investment advice and management. The bank turns the savings of its profit-sharing clients into reliable and profitable sector-specific investments. This creates new areas of employment, making […]

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