Queuing customers come to the rescue

manual call forward queuing

A would-be bank robber who waited patiently in line for more than 10 minutes for his turn at the cash desk last Friday was overpowered by other customers queuing up at the branch in Málaga City, Diario Sur reports.

His attire in the recent warm weather had already given some cause for suspicion: a cap with a visor pulled down to cover the upper part of his face, and a high-necked pullover covering part of his chin. Suspicions were confirmed when he responded to the cashier’s question of ‘How may I help you?’ with the reply, ‘I’ve come to rob the bank’, pulling out a large knife from his pocket.

Customers in the queue managed to force him to the ground and hold him there until police arrived on the scene.

queue management

Tensator returns to its founder, Jez Williman

Tensator Group, the original name in queue management, has been acquired from Rcapital by the QueueTech Group, bringing the business back under the leadership of its founder, Jez Williman. A pioneer of the retractable webbing barrier, Tensator serves customers in more than 150 countries. The acquisition brings together that global heritage with QueueTech’s technology and […]

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queue management blog

Tensator acquired by Rcapital

Tensator, a global market leader in queue management and customer flow solutions, is pleased to announce that it has been acquired by Rcapital. The acquisition marks the next stage in Tensator’s development following over a decade of ownership by PGIM, during which the business expanded internationally and strengthened its position as a market leader. Rcapital […]

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