Queuing customers come to the rescue

manual call forward queuing

A would-be bank robber who waited patiently in line for more than 10 minutes for his turn at the cash desk last Friday was overpowered by other customers queuing up at the branch in Málaga City, Diario Sur reports.

His attire in the recent warm weather had already given some cause for suspicion: a cap with a visor pulled down to cover the upper part of his face, and a high-necked pullover covering part of his chin. Suspicions were confirmed when he responded to the cashier’s question of ‘How may I help you?’ with the reply, ‘I’ve come to rob the bank’, pulling out a large knife from his pocket.

Customers in the queue managed to force him to the ground and hold him there until police arrived on the scene.

queue management

Tensator acquired by Rcapital

Tensator, a global market leader in queue management and customer flow solutions, is pleased to announce that it has been acquired by Rcapital. The acquisition marks the next stage in Tensator’s development following over a decade of ownership by PGIM, during which the business expanded internationally and strengthened its position as a market leader. Rcapital […]

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queue management blog

Tensator and MODI Vision Join Forces to Optimise Passenger Flow

Madrid, April 8, 2025 – MODI Vision, a leading manufacturer of facial recognition technologies, today announced a strategic partnership with Tensator, the renowned inventor of the original retractable queue barrier, Tensabarrier, which is sold all over the world. The goal of this collaboration is to optimise passenger flow at airports, ports, and other high-traffic areas. […]

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