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Tensator Blog
20
Dec
5 Ways to Improve Retail Holiday Shopping Experiences
Holiday shopping is in full swing, and there’s less than a month left of Q4. The busiest time of the year for retail is upon us and this period can really make or break a year. A good sales performance here can potentially rescue a poor beginning to the year. Alternatively, not meeting sales expectations […]
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15
Nov
How To Improve An In-Store Customer Experience
Post-pandemic, the customer experience underwent a seismic transformation. From regular in-store shopping to online ordering, consumers entered a more digital world. Now the restrictions are lifted, the retail, hospitality, and event industries can expect their first proper holiday season in years. Customers and visitors are returning to brick-and-mortar shops and venues. Luckily, the world has […]
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26
Oct
How To Boost Impulse Buying In Your Business
According to a survey made by The Integer Group, 9 out of 10 shoppers will impulse buy something which isn’t on their list going into a store. This number may seem unusually high at first, but upon inspection it makes a lot of sense. After all, which shopper among us hasn’t given in to temptation […]
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11
Oct
The Value of a Positive Customer Journey in Q4
Between January 1st and September 30th, crowds and are normally manageable by your store staff. Customer journey management is easy even with the occasional peak, like Valentine’s Day or the weekend after a national holiday. These spikes in visitor traffic are normally expected and usually there are measures in place to handle the temporary increase. […]
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09
Dec
5 Top Tips To Effectively Manage Outdoor Queuing
How can you effectively manage outdoor queuing, in all conditions? Since the COVID-19 pandemic, outdoor queuing has become more of a regular occurrence than ever, but that’s not to say shoppers didn’t do it before and won’t be doing it after. During busy retail periods such as Christmas and January sales, thousands of people descend […]
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28
Oct
5 Surprising Ways to Protect Profits this Black Friday
The ‘Black Friday’ sales period is almost upon us, with TV advertising, internet browser pop-ups, and reviews to tell us which products are worth waiting for. Although largely thought of as an online phenomenon, 2016 figures from the US show that 101.7 million people braved the crowds to shop in physical retail stores over the […]
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About Tensator Group
Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.
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