tensator blog
queue management

First Come First Served -Success or a Failure?

First Come First Served -Success or a Failure

Everyone knows how a queue works. It’s a line of people where the person at the front gets served first.

The principle of first-come-first-served is followed when the order of processing is not pre-planned. Scheduled ones work in a slightly different way, like in restaurants which take reservations in advance and allocate a seat when the customer arrives at their designated time.

The question here is whether this well-adopted method for servicing customers is worth using and whether it adheres to the principles of customer satisfaction?

Without a doubt this method is appropriate in certain industries however for the majority this method could spell disaster. Concert halls and sporting venues have both seen disastrous consequences as a result of a poorly managed first come first served process.

  • Tensabarrier® and Lawrence Post and Rope restrict such unauthorised access.
  • Use barriers alongside an Electronic Call Forwarding system to ensure that visitors are seen to queue in the correct order.
  • An occupied wait is perceived as a shorter wait. In-queue merchandising solutions from Tensator® keeps people busy avoiding any disturbance.

Thus, a wide range of Tensator® solutions copes up with this problem with ease. Its Electronic Queuing systems and Virtual Queuing and click and collect systems are the perfect answers for this kind of problem where there would be no confusion or disorder.

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