tensator blog
queuing over black friday

Keep Customers Safe when Queuing Over Black Friday

Retailers around the globe will be preparing for the start of their busiest shopping period, kicking off on Black Friday, which this year falls on 23 November 2018. A day synonymous with huge queues, retailers will be using this time to assess their plan to manage queuing over Black Friday. What is Black Friday? The […]

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black friday store checklist

Black Friday Store Checklist 2018

Although traditionally a shopping event associated with the US, over the past decade the waves of Black Friday have travelled across the pond in the UK. According to a couple of reputable news sites, the figure for overall US sales for the Black Friday weekend 2016 was $5 billion. Similarly, Britons spent a record £5.8 […]

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increase ROI of safety

Increase ROI of safety in the workplace

Would you spend £1 now to save £2 in the future? The choice may seem simple, but when £1 becomes £1m, and return on investment may not occur for a few years, it can be difficult to justify expenditure. This situation is common for many health and safety professionals when trying to assure stakeholders that […]

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ensure customer satisfaction

How can retailers ensure customer satisfaction through utilising queuing psychology?

As seen in Retail Sector. Harnessing effective queuing measures could be key to how retailers can ensure customer satisfaction and maximise retention rates Global brick-and-mortar storefronts are steadily decreasing as the convenience of online shopping for a time-starved population continues to entice customers. Even world-renowned brands are struggling to stay relevant and maintain loyalty while […]

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improve customer flow management

6 ways to improve customer flow management

Customer flow management is the practice of effectively overseeing the movement of people around a store, library, hospital, airport or any other customer-facing environment. No matter the industry, in a lot of instances, it’s how queues are dealt with that becomes the issue, rather than the fact we have to queue at all. Bad queuing […]

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benefits of queue management systems

4 benefits of queue management systems

Having good queue management procedures in place can make a real difference to any customer-facing environment. There are obvious benefits of queue management systems; such as keeping queues organised, then other secondary benefits such as improving customer loyalty. Read on to find out about 4 key perks of putting customer waiting line management systems in […]

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importance of queuing systems

The importance of queuing systems

In a customer-facing environment, effective queue management procedures are crucial. The importance of queuing systems is two-fold. From an operational perspective, poor queuing systems can lead to a drop in productivity from staff as they spend time trying to organise the queue. From a monetary perspective, if customers decide to leave the queue, or are […]

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solve queuing problems

How to solve queuing problems

Queues are not exclusive to one particular industry, in fact, queues are often expected in many scenarios. As a society, we instinctively line up and wait our turn. Problems arise when queues become longer than anticipated and drive potential customers to leave. Having good queue management systems in place can not only improve customer satisfaction […]

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accessible train station design

Accessible Train Station Design

Taking a journey by rail is not as straightforward for some passengers as it is for others. For people with a disability and reduced mobility, those who are visually impaired or elderly, or have pushchairs or bulky luggage in tow, a railway station can prove incredibly difficult to navigate. Accessible train station design should be […]

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enhancing air travel for disabled passengers

Enhancing Air Travel for Disabled Passengers

Like any other customer-facing industry, ensuring first-class airport passenger flow is crucial for staff working across the aviation industry. With factors such as delays, queues and long walking times between terminals often inevitable, managing these difficulties alongside meeting passenger expectations is key to enhancing air travel for disabled passengers. This complexity presents a challenge, particularly when […]

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manage event safety

Manage Event Safety and Reduce Queue Times This Summer

Visitors have had to endure longer entry queues and waiting times at several UK events this summer, as venues have increased their security measures in response to terrorist attacks over the past year. Large groups of people at any form of an event are potentially a target, so naturally, extra precautions to manage event safety […]

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How Tensator can help improve workplace accessibility

Figures from the charity Scope show that there are currently 3.4 million disabled workers in the UK. Companies have a legal obligation to make ‘reasonable adjustments’ for employees who have a disability to improve workplace accessibility and can be done by implementing health and safety systems. Creating disability inclusion in the workplace should be a […]

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most common workplace hazards

How to identify the most common workplace hazards

Tensator works alongside professionals to help them identify common workplace hazards in their businesses and put in place health and safety systems to minimise risks. Workplace hazards come in all shapes and sizes. Some pose more danger to employees than others. A good way to prevent workplace injuries is to understand the most common workplace […]

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keep customer satisfaction levels high

Top tips to keep customer satisfaction levels high during the festive season

Research has predicted that British families will spend an average £821.25 on gifts, food, drink and decorations for Christmas this year; according to figures from VoucherCodes and the Centre for Retail Research (CRR). With 19 million families in the UK, it’s expected that as a nation we’ll spend a whopping £15.6billion on Christmas alone this […]

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improve christmas retail queuing experience

6 weeks until Christmas! How to improve Christmas retail queuing experience

It’s that time of year once again! Christmas is slowly but surely encroaching on our lives – from starting to think about gifts we need to buy to hearing that first Christmas song of the season on the radio. The festive season is a joyous time of year, but for retailers and shoppers alike, it […]

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Queuing Solutions for different goals

Tensator® Queuing Solutions for different Goals

Choosing the right queue management system is an important strategic decision for any company that wants to organise the flow of its customers and ensure the customers’ experiences are smooth, helping to avoid guest discomfort or stress. In order to decide which queue management solution is best for you, Tensator recommends setting your expectations and […]

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First Come First Served -Success or a Failure

First Come First Served -Success or a Failure?

Everyone knows how a queue works. It’s a line of people where the person at the front gets served first. The principle of first-come-first-served is followed when the order of processing is not pre-planned. Scheduled ones work in a slightly different way, like in restaurants which take reservations in advance and allocate a seat when […]

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manual call forward queuing

Shoplifting Costs Retailers $37 Billion Annually – Automated Gates are an Affordable Deterrent

A recent Miami Herald story headlines how officials were able to bust a $15 million retail theft ring – arresting 23 people who appeared to be ordinary shoplifters trolling pharmacies and supermarkets day after day “swiping pricey diabetes strips, pain killers and heartburn medication” in what turned out to be a major organized crime racket. […]

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