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First “Interactive Virtual Assistant” arrives at Dubai International Airport

10
Dec
manual call forward queuing

Press Coverage

A first of its kind interactive virtual assistant has been installed at Dubai International.

As well as giving out pre-programmed information, the virtual assistant also features a touch screen, enabling passengers to ask frequently asked questions.

Located in the departure area of Dubai International’s Terminal 3, the interactive, high definition Tensator virtual assistant greets passengers and provides audio and video – as well as inviting passengers to interact with her. Passengers can access both Arabic and English information relating to information such as the location of departure gates, restrooms and check-in areas using the touchscreen.

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About Tensator Group

Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.

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