The planning stage of a redevelopment is the key opportunity to look at improving queue management and customer flow – both vitally important aspects of a successful transport hub.
When train stations were first built, travelling by train was the pursuit of the wealthy. The customer demanded a certain level of grandeur and luxury in their surroundings.
Now, with millions of people passing through our stations on a daily basis, luxury and grandeur have given over to functionality, ease of crowd movement and customer satisfaction as considerations that should be at the forefront of a station planner’s mind.
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