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London Luton Airport Introduces Two New Staff Members: “Holly” and “Graham”

manual call forward queuing

At 11am today, London Luton Airport and Tensator hosted a press conference to announce the launch of “Holly” and “Graham”, Tensator’s Virtual Assistants.
As part of a series of initiatives aimed at simplifying the security process and improving the experience for passengers, London Luton Airport has today become the first airport in the world to introduce holographic announcers. These will be employed to communicate important security messages as passengers pass from check-in to the departure lounge.

Accessible Train Station Design

Taking a journey by rail is not as straightforward for some passengers as it is for others. For people with a disability and reduced mobility, those who are visually impaired or elderly, or have pushchairs or bulky luggage in tow, a railway station can prove incredibly difficult to navigate. Accessible train station design should be […]

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Enhancing Air Travel for Disabled Passengers

Like any other customer-facing industry, ensuring first-class airport passenger flow is crucial for staff working across the aviation industry. With factors such as delays, queues and long walking times between terminals often inevitable, managing these difficulties alongside meeting passenger expectations is key to enhancing air travel for disabled passengers. This complexity presents a challenge, particularly when […]

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