Queue Rage

manual call forward queuing

Recent research shows that British Shoppers spent 155 days of their lives queuing while on shopping trips!

 

GMTV reported 47% of Brit have suffered “queue rage” while 21%  have admitted storming out of a shop after queuing for 3 minutes or less, demonstrating that the British public really due vote with their feet.

 

Queuing was voted, in the poll commissioned by TV Shopping channel QVC, to be the top shopping hate with 55% of votes, followed by unhelpful shopping assistants (39%) and busy stores (36%).

 

At Tensator we can’t transform shopping assistants but we can help you to manage queuing customers and reduce waiting times, to eliminate the negative experience encountered by customers.  While at the same time increase sales revenue and reduce operating costs for the retailer.

 

To find out how Tensator can transform your queuing environment, call today on +44 (0) 1908 684600.

queue management

Tensator returns to its founder, Jez Williman

Tensator Group, the original name in queue management, has been acquired from Rcapital by the QueueTech Group, bringing the business back under the leadership of its founder, Jez Williman. A pioneer of the retractable webbing barrier, Tensator serves customers in more than 150 countries. The acquisition brings together that global heritage with QueueTech’s technology and […]

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queue management blog

Tensator acquired by Rcapital

Tensator, a global market leader in queue management and customer flow solutions, is pleased to announce that it has been acquired by Rcapital. The acquisition marks the next stage in Tensator’s development following over a decade of ownership by PGIM, during which the business expanded internationally and strengthened its position as a market leader. Rcapital […]

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