tensator blog

Tensator Blog

benefits of queue management system

5 benefits of queue management systems

Having good queue management procedures in place can make a real difference to any customer-facing environment. Whilst the world is aims to exit global pandemic, it highlighted the need for effective queue management. As well as continuing to ensure your customers feel safe and remain socially distanced where necessary there are other benefits of queue […]

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Tensator Blog

improve airport passenger flow

How to improve airport passenger flow (and keep your flyers smiling)

With summer just around the corner, many airports are gearing up for what’s likely to be their busiest time of year footfall wise. Last year, the busiest day in aviation history was recorded when a staggering 212,000 flights filled the sky in a single day in June. An added number of scheduled flights in the […]

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Tensator Blog

3 simple ways to improve queue management in airports

3 simple ways to improve queue management in airports

Passengers today accept that queueing is a likely part of their airport experience — but that doesn’t make it any less stressful. Those airports and airlines that take steps to improve their queue management stand to increase operational efficiency while working wonders for the customer experience. So how can you achieve this? Here are three […]

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Tensator Blog

passenger terminal expo

Passenger Terminal Expo 2018

Tensator works with airports and airlines globally to help streamline airport passenger flow. We understand the challenge to always look for ways to enhance the passenger journey and experience, as well as increase safety, create efficiencies and reduce costs. That’s why, this year we’re exhibiting at the Passenger Terminal Expo in Stockholm from 20th – […]

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Tensator Blog

psychology of queuing

Psychology of queuing – what are customers thinking about whilst queuing?

UK Customer’s Perceptions of Queuing With the festive season in full swing, it’s likely you’ve found yourself caught up in a queue. Do you ever think about what fellow queuers could be thinking about? The UK stereotype of the ‘polite queuer’ has been called into question in a national study about consumer habits at the […]

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