tensator blog

Tensator Blog

customer flow management

7 ways to improve customer flow management

Customer flow management is the practice of effectively guiding and overseeing the movement of people around a customer-facing environment. This could be a queue in a grocery store or a piece of signage directing passengers in an airport. No matter the industry, it’s how queues are dealt with that becomes the issue, rather than the […]

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Tensator Blog

improve airport passenger flow

How to improve airport passenger flow (and keep your flyers smiling)

With summer just around the corner, many airports are gearing up for what’s likely to be their busiest time of year footfall wise. Last year, the busiest day in aviation history was recorded when a staggering 212,000 flights filled the sky in a single day in June. An added number of scheduled flights in the […]

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Tensator Blog

Why is effective queue management important

Why is effective queue management important?

No one likes waiting in line. A poorly managed queue could lose you business, make the visitor journey less efficient or create a health hazard. However, effective queue management has become quite a science, with increasingly high-tech methods of taking care of people, space and revenue simultaneously. From stores to airports, find out why queue […]

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Tensator Blog

3 simple ways to improve queue management in airports

3 simple ways to improve queue management in airports

Passengers today accept that queueing is a likely part of their airport experience — but that doesn’t make it any less stressful. Those airports and airlines that take steps to improve their queue management stand to increase operational efficiency while working wonders for the customer experience. So how can you achieve this? Here are three […]

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Tensator Blog

virtual assistant over christmas

How to utilise a Virtual Assistant over Christmas time in Retail

‘How many weeks until Christmas?!’  With just over 4 weeks to go, high street retailers and shoppers alike will be gearing up for their busiest period in the shopping calendar – Christmas! With online shopping becoming increasingly more popular, many shoppers are swapping the hustle and bustle of in-store to the comforts of their own […]

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Tensator Blog

future of the retail customer experience

Future of Retail Customer Experience

The past few years have seen the retail industry undergo a huge transformation. Customers are swapping the high streets for the comfort of their own home when it comes to making purchases. Online shopping is not right for every purchase and every person however, so there remain many factors that affect the way that we […]

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Tensator Blog

in-store experiences that increase sales

5 ways to create in-store experiences that increase sales

It’s reported that by 2030, online shopping will wipe out 50% of town centre stores. As online shopping becomes easier and more accessible to all, High Street stores must elevate their in-store experiences to compete. In order to create the best retail store experiences for customers; time and money must be invested to understand which […]

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Tensator Blog

effectively-managing-passenger-flow-with-tensator-virtual

Effectively Managing Passenger Flow With Tensator Virtual Assistants

The Tensator Virtual Assistant was recently highlighted in the Airport Cooperative Research Report “Improving the Airport Customer Experience,” written by the Transportation Research Board, The National Academies of Sciences, Engineering, and Medicine and sponsored by the US Federal Aviation Association. The Tensator Virtual Assistant is a digital signage solution that is already in place at […]

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Tensator Blog

Animated Tensator Virtual Assistant

NRF Spotlight: Tetley Tea and its Animated Tensator® Virtual Assistant

The January issue of STORES Magazine and NRF.com includes a spotlight written by Editor Susan Reda, featuring our client Tetley Tea’s implementation of its animated Tensator® Virtual Assistant.  A first of its kind, the article notes that the Tensator® Virtual Assistant brings Gaffer, head of the “Tetley Tea Folk” animated characters used by the brand in […]

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Tensator Blog

Animated Tensator Virtual Assistant

The world’s first animated Tensator Virtual Assistant

Tensator has created the world’s first animated Virtual Assistant, projecting the image of Tetley’s well known character, Gaffer. Tetley is developing a number of initiatives to enhance shopper engagement, and the animated Tensator Virtual Assistant will be used as a promotional tool to attract buyers and point them to special offers. The Tensator Virtual Assistant […]

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Tensator Blog

Tensator virtual assistant, digital signage, installation Glasgow Airport,

Trio of Tensator Virtual Assistants touch down at Glasgow Airport

Glasgow Airport has unveiled the latest additions to its team in the form of three new Tensator Virtual Assistants. The digital signage solutions from airport passenger flow specialist Tensator Group use the latest technology to project an image, creating the illusion of a real person in full Glasgow Airport uniform. Two of the units are […]

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Tensator Blog

The Tensator Virtual Assistant is used by London Luton Airport to improve efficiency of departing passengers at security

Tensator Virtual Assistants land at London Luton Airport

Four years ago, London Luton Airport became the first in the world to make use of the passenger-facing Tensator Virtual Assistant technology from Tensator Group. Since then, the original Tensator Virtual Assistants, which create the illusion of a real person, have been seen by 16.2 million departing passengers, all of which have been given the […]

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Tensator Blog

Tensator Virtual Assistant at the NHS Confederation Annual Conference 2015

Tensator Virtual Assistant is a conference hit

Delegates broke away from their busy schedules at the NHS Confederation Conference to learn more about the Tensator Virtual Assistant. Senior health and care leaders, decision-makers and stakeholders who recently visited the event in Liverpool were welcomed by the Tensator Virtual Assistant. Positioned at the entrance of the event, the Tensator Virtual Assistant offered a […]

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Tensator Blog

The Tensator Virtual Assistant is used by London Luton Airport to improve efficiency of departing passengers at security

New Tensator® Virtual Assistants for London Luton Airport

Two new Tensator® Virtual Assistants have landed at London Luton Airport. Four years ago, the Airport became the first in the world to make use of the passenger-facing technology from Tensator Group. Since then, the original Tensator® Virtual Assistants, which create the illusion of a real person, have been seen by 16.2 million departing passengers, […]

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Tensator Blog

manual call forward queuing

Tensator® Virtual Assistant Brings Mondelez International Sweetness To New Belgian Markets

Shoppers in Belgium will be introduced to Mondelēz International’s latest products by a group of five state-of-the-art Tensator Virtual Assistants, at Carrefour, Cora and Makro stores. The Virtual Assistants will be installed in supermarkets and independent stores across the country to promote the food manufacturer’s new product lines, including the Côte d’Or, Milka and LU […]

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Tensator Blog

manual call forward queuing

Improving Customer Journey Is Key to Driving High Street Profits

20 April 2012 – With internet sales now estimated to account for 8.5 per cent of all retail sales values (excluding automotive fuel), high street stores must improve the shopper experience to buck the trend of outlets failing. That’s the warning from Tensator, a global leader in queue management technology to enhance the customer journey. […]

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