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Tensator Blog

benefits of queue management system

5 benefits of queue management systems

Having good queue management procedures in place can make a real difference to any customer-facing environment. Whilst the world is aims to exit global pandemic, it highlighted the need for effective queue management. As well as continuing to ensure your customers feel safe and remain socially distanced where necessary there are other benefits of queue […]

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Tensator Blog

Could queue management make your airport more efficient?

In June 2019, the government announced £1 million in funding for the FASS programme to test and trial new prototype airport security measures. The aim is to increase screening effectiveness but also to lead to “shorter queues and faster, more efficient screening”. The funding sends a message that speed and efficiency, and effective queue management […]

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3 Top tips for queue management best practice

3 Top tips for queue management best practice

Having a good queue management system in place can not only improve customer satisfaction levels but also reduce wait times. How do you handle long lines of customers? Here are our top tips for queue management best practices. 1. Plan according to your needs The right system for you will depend on your particular requirements […]

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How to manage crowd control in transport hubs

How to manage crowd control in transport hubs

Managing the large flow of traffic across your bus depot, train station or airport can be a challenge, especially when you consider that you need to do so safely and efficiently, 24/7. Even at your quietest times, footfall can quickly build up into long queues if not properly managed. Attempting to manage crowd control manually […]

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3 simple ways to improve queue management in airports

3 simple ways to improve queue management in airports

Passengers today accept that queueing is a likely part of their airport experience — but that doesn’t make it any less stressful. Those airports and airlines that take steps to improve their queue management stand to increase operational efficiency while working wonders for the customer experience. So how can you achieve this? Here are three […]

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Queue management in action

Queue management in action: which industries can benefit the most?

Physical queues will spring up anywhere that users come in person to buy a product or take advantage of a service, whether that’s a retail store or a transit hub. For managers, this raises a number of issues, from customer safety to efficient use of space. A queue doesn’t have to be long for you […]

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Tensator Blog

ensure customer satisfaction

How can retailers ensure customer satisfaction through utilising queuing psychology?

As seen in Retail Sector. Harnessing effective queuing measures could be key to how retailers can ensure customer satisfaction and maximise retention rates Global brick-and-mortar storefronts are steadily decreasing as the convenience of online shopping for a time-starved population continues to entice customers. Even world-renowned brands are struggling to stay relevant and maintain loyalty while […]

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importance of queuing systems

The importance of queuing systems

In a customer-facing environment, effective queueing systems are crucial. The importance of queuing systems is three-fold… From a safety perspective, poor queuing systems can lead to overcrowding and in light of COVID-19, unnecessary contact between customers. From an operational perspective, poor queuing systems can lead to a drop in productivity from staff as they spend […]

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Tensator Blog

solve queuing problems

How to solve queuing problems

Queues are not exclusive to one particular industry, in fact, queues are often expected in many scenarios. As a society, we instinctively line up and wait our turn. Problems arise when queues become longer than anticipated and drive potential customers to leave. Having good queue management systems in place can not only improve customer satisfaction […]

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profitable queue management system

How to create a profitable queue management system

British retailers are losing out on over £1 billion a year because of long queues at the checkout, according to research by mobile operator EE. An option to reduce queues and in-turn increase revenue is to deploy a profitable queue management system. Customers waiting in a queue are in a unique state as they are […]

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tensator group

Transport for London Cutting Queues with Tensator Group

Transport safety specialist Tensator Group has been appointed by Transport for London (TfL) to help improve passenger flow across its network, with a number of new installations at its Travel Information Centres (TICs). Electronic Call Forwarding systems (ECFs) and Tensabarrier® retractable barriers have been installed to help renovate the network’s visitor help points at King’s […]

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manual call forward queuing

Click and Collect Lines Are Missed Opportunities

In a recent eMarketer article entitled, “Retailers Must Make Buy Online, Pick Up In-Store Worth It,” it was found that consumers spent more time waiting in line when they buy online, and pick up in-store. With consumers looking to save costs and avoid shipping charges, Click and Collect holds tremendous promise to entice consumers into brick-and-mortar […]

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manual call forward queuing

Tensator Combines Single Line Queuing with Media

Leading queue management solutions provider Tensator has launched its most advanced electronic single line queuing system to date. The new system called SLQ3000, is the latest addition to Tensator’s eQ™ single line queuing portfolio, which has the capability to combine digital media, advertising and live TV all within the same call forward platform. SLQ3000 incorporates […]

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