tensator blog
queue management

Passenger Terminal Expo 2018

passenger terminal expo

Tensator works with airports and airlines globally to help streamline airport passenger flow. We understand the challenge to always look for ways to enhance the passenger journey and experience, as well as increase safety, create efficiencies and reduce costs. That’s why, this year we’re exhibiting at the Passenger Terminal Expo in Stockholm from 20th – 22nd March. The event is the world’s largest annual airport exhibition, providing opportunity for visitors to see and experience the latest products, services and technologies.

Our airport solutions are proven to:

  • Reduce passenger journey times & increase satisfaction levels
  • Create efficiencies & save money for facilities management teams
  • Protect passengers in all areas of the airport
  • Enhance passenger communication & advertising channels

Tensator is the queue management supplier of choice for the airport industry:

  • Preferred route one supplier for BAA
  • Aviation Security in Airport Developments (ASIAD) compliant products
  • Full consultancy service

Join us at Hall A, Stand 1225 where we’ll be showcasing our latest technology, designed to make the airport passenger journey as seamless as possible.

Tensator’s airport solutions


Tensabarrier® is the original retractable queue barrier. Tensator set the market standard globally as the inventors of this world leading barrier – it is the safest and most durable on the market. It can be found keeping queues moving in airports around the world.

Use Tensabarrier to:

  • Increase queue flow with organised queues
  • Reduce passenger anxieties and frustrations
  • Optimise available space with versatile barrier solutions for on/peak travel times
  • Improve passenger safety and create emergency exit routes within queue corrals
  • Reduce the risk of injuries and claims through the deployment of barriers that have passed extensive service ability and safety load testing


ShortcutQ is an exciting innovation that can enhance passenger experience by reducing the frustrations faced when having to walk through empty queue formations at quiet times.

ShortcutQ consists of two arms that are fixed to the top of any existing Tensabarrier®. Passengers can push through the manual gates, in either direction, when the queue is empty to shortcut to the front. This not only saves time for passengers, but helps them feel like they are getting to their destination quicker. Suitable for check-in, security and immigration areas.

Signage at the start of the queue educates passengers on when to use the gate and how this can save them time. In a recent trial over 80%* of passengers used the gate correctly and felt the gate enhanced the passenger experience.

This gate is also ideal for emergency exit lanes and provides a fast evacuation point in the event of an emergency.

Tensator Micam Protection Solutions

Tensator Micam Protection (TMP) is available in wall protection panelling that is stronger and more durable than PVC and does not require continuous replacement – dramatically reducing your maintenance costs.

As well as the wall panelling, TMP is available in a range of ASIAD compliant, blast and ballistic proof panels that can be incorporated into other areas of an airport. This effectively guides the flow of visitors and provides protection in places that attract large numbers of people waiting, such as check-in, central search and immigration.

*This was during a trial at Dublin Airport.

How to improve airport passenger flow (and keep your flyers smiling)

With summer just around the corner, many airports are gearing up for what’s likely to be their busiest time of year footfall wise. Last year, the busiest day in aviation history was recorded when a staggering 212,000 flights filled the sky in a single day in June. An added number of scheduled flights in the […]

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3 simple ways to improve queue management in airports

Passengers today accept that queueing is a likely part of their airport experience — but that doesn’t make it any less stressful. Those airports and airlines that take steps to improve their queue management stand to increase operational efficiency while working wonders for the customer experience. So how can you achieve this? Here are three […]

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