Gradient

Tensator are QSmart

manual call forward queuing

This month (October 2010), Retail Design magazine tackle the issue of queuing and Tensator give advice on how retailers can take the pain out of the queue.

Tensator’s General Manager for the UK and Europe, Kevin Hickson, recommends that a single line call forward system can help retailers to reduce walk-aways by 96%, improve service times by 30% and improve customer’s overall in-store experience.

Kevin identifies that customer’s expect more from their shopping experiences and that shouldn’t stop when they reach the till point, instead customers should be kept entertained whilst in line and retailers should be doing all they can to keep wait times to a minimum. He also identifies that a well thought out store layout is vital, and that clear entrance and exit points are a must to create a more efficient queue flow structure.

To see the full article, check out Retail Design now!
For tailored advice on your store, please call us on +44 (0) 1908 684600.

A Solution for Inspection Pit Safety

HSE Regulations and inspection pit safety Focusing on vehicle repair centres and train depots, the Health and Safety Executive (HSE) has designated inspection pits as a ‘fall from height’ hazard. Subsequently, they have created The Work at Height Regulations to provide guidance on how to reduce dangers and prevent accidents before they happen. These regulations […]

Read more

How Tensator can help improve workplace accessibility

Figures from the charity Scope show that there are currently 3.4 million disabled workers in the UK. Companies have a legal obligation to make ‘reasonable adjustments’ for employees who have a disability to improve workplace accessibility. Creating disability inclusion in the workplace should be a top priority for employers and the UK economy as a […]

Read more
gradient
Top