Tensator Virtual Assistants land at London Luton Airport

The Tensator Virtual Assistant is used by London Luton Airport to improve efficiency of departing passengers at security

Four years ago, London Luton Airport became the first in the world to make use of the passenger-facing Tensator Virtual Assistant technology from Tensator Group.

Since then, the original Tensator Virtual Assistants, which create the illusion of a real person, have been seen by 16.2 million departing passengers, all of which have been given the opportunity to hear their message about items not allowed in hand luggage. This, combined with a host of other security measures, has helped to reduce the number of bags rejected by security by 12 per cent, speeding up the security process. Due to success of the London Luton Airport Virtual Assistants, the airport has invested in two new units.

“The new Tensator Virtual Assistant units, alongside other measures, will help to further speed up the security process, ensuring that passengers’ journeys through the Airport are as quick and efficient as possible. Improving the passenger experience is an important part of the £100m redevelopment project which is due to get underway this year, and will see significant improvements to the terminal building.” Kevin Aldridge, Terminal Manager at London Luton Airport.

Where else can you find the London Luton Airport Virtual Assistants?

Since their debut at London Luton Airport in 2011, Tensator Virtual Assistants have become a familiar sight at airports across the world, including Miami International, Dubai International, Heathrow and Madrid airports, as well as across a range of sectors including retail, rail travel and the public sector.

Find out more about Tensator airport products by downloading our airport sector brochure.

queue management

How Can Airport Technology Help Your Queues?

Airport technology could be the key to tackling the long queues in peak seasons. As the aviation industry prepares for 2023, the causes of the long airport queues seen last summer should be looked at. Across the world, airports and airlines struggled to handle the bounce-back in passenger numbers due to insufficient staff numbers. Unfortunately, […]

Read more
queue management blog

Manage Airport Hazards and Risks To Keep Passengers Safe

Manage Airport Hazards and Risks with Tensator® Products Minimising the number of airport hazards and risks for passengers and staff is vital in airports. Identifying the types of hazards in a location is crucial to maintaining airport safety and security. But what is a hazard? Hazards in a workplace or a domestic location can range […]

Read more
gradient