tensator blog

Tensator Blog

covid safety solututions

7 COVID-19 QUEUE SOLUTIONS THAT WILL KEEP YOUR CUSTOMERS SAFE

COVID-19 has wreaked havoc with your customers’ confidence. A PWC UK survey conducted in November 2020 showed that consumer confidence had fallen to -10 on their index – a huge fall of 13 points, compared to December 2019’s +3 index score. In this post, we’re going to run through 7 top COVID-19 queue solutions/social distancing […]

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Tensator Blog

Could queue management make your airport more efficient?

In June 2019, the government announced £1 million in funding for the FASS programme to test and trial new prototype airport security measures. The aim is to increase screening effectiveness but also to lead to “shorter queues and faster, more efficient screening”. The funding sends a message that speed and efficiency, and effective queue management […]

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Tensator Blog

improve airport passenger flow

How to improve airport passenger flow (and keep your flyers smiling)

With summer just around the corner, many airports are gearing up for what’s likely to be their busiest time of year footfall wise. Last year, the busiest day in aviation history was recorded when a staggering 212,000 flights filled the sky in a single day in June. An added number of scheduled flights in the […]

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Tensator Blog

3 simple ways to improve queue management in airports

3 simple ways to improve queue management in airports

Passengers today accept that queueing is a likely part of their airport experience — but that doesn’t make it any less stressful. Those airports and airlines that take steps to improve their queue management stand to increase operational efficiency while working wonders for the customer experience. So how can you achieve this? Here are three […]

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Tensator Blog

Queue management in action

Queue management in action: which industries can benefit the most?

Physical queues will spring up anywhere that users come in person to buy a product or take advantage of a service, whether that’s a retail store or a transit hub. For managers, this raises a number of issues, from customer safety to efficient use of space. A queue doesn’t have to be long for you […]

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Tensator Blog

enhancing air travel for disabled passengers

Enhancing Air Travel for Disabled Passengers

Like any other customer-facing industry, ensuring first-class airport passenger flow is crucial for staff working across the aviation industry. With factors such as delays, queues and long walking times between terminals often inevitable, managing these difficulties alongside meeting passenger expectations is key to enhancing air travel for disabled passengers. This complexity presents a challenge, particularly when […]

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Tensator Blog

passenger terminal expo

Passenger Terminal Expo 2018

Tensator works with airports and airlines globally to help streamline airport passenger flow. We understand the challenge to always look for ways to enhance the passenger journey and experience, as well as increase safety, create efficiencies and reduce costs. That’s why, this year we’re exhibiting at the Passenger Terminal Expo in Stockholm from 20th – […]

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Tensator Blog

effectively-managing-passenger-flow-with-tensator-virtual

Effectively Managing Passenger Flow With Tensator Virtual Assistants

The Tensator Virtual Assistant was recently highlighted in the Airport Cooperative Research Report “Improving the Airport Customer Experience,” written by the Transportation Research Board, The National Academies of Sciences, Engineering, and Medicine and sponsored by the US Federal Aviation Association. The Tensator Virtual Assistant is a digital signage solution that is already in place at […]

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Tensator Blog

tensator group

Tensator checks in at new Bristol Airport security area

Tensator Group has completed a project at Bristol Airport to optimise airport queue management in its recently extended west terminal. The airport has installed 200 Bristol Airport-branded Tensabarriers® throughout its 10-lane security zone in its new Central Search Area, which has been enlarged to allow passengers sufficient time and space to prepare their belongings ready […]

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Tensator Blog

Tensator virtual assistant, digital signage, installation Glasgow Airport,

Trio of Tensator Virtual Assistants touch down at Glasgow Airport

Glasgow Airport has unveiled the latest additions to its team in the form of three new Tensator Virtual Assistants. The digital signage solutions from airport passenger flow specialist Tensator Group use the latest technology to project an image, creating the illusion of a real person in full Glasgow Airport uniform. Two of the units are […]

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Tensator Blog

The Tensator Virtual Assistant is used by London Luton Airport to improve efficiency of departing passengers at security

Tensator Virtual Assistants land at London Luton Airport

Four years ago, London Luton Airport became the first in the world to make use of the passenger-facing Tensator Virtual Assistant technology from Tensator Group. Since then, the original Tensator Virtual Assistants, which create the illusion of a real person, have been seen by 16.2 million departing passengers, all of which have been given the […]

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Tensator Blog

The Tensator Virtual Assistant is used by London Luton Airport to improve efficiency of departing passengers at security

New Tensator® Virtual Assistants for London Luton Airport

Two new Tensator® Virtual Assistants have landed at London Luton Airport. Four years ago, the Airport became the first in the world to make use of the passenger-facing technology from Tensator Group. Since then, the original Tensator® Virtual Assistants, which create the illusion of a real person, have been seen by 16.2 million departing passengers, […]

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Tensator Blog

manual call forward queuing

Airports and Airlines Easing the Passenger Journey

Although summer doesn’t officially begin until June 21, Memorial Day weekend kicked off the traditional summer travel season with airports and airlines gearing up for extra volume. Nationally, airlines expect to carry over 210 million passengers this summer, up 1.5 percent from the same season last year. According to the industry group A4A, international travel […]

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