tensator blog

The British love of queuing: fact or fiction?

manual call forward queuing

Crowds at this year’s Wimbledon have once again highlighted the so-called British love of queuing. In an in-depth article, the BBC has delved a little deeper into the stereotype, with academic experts looking through the history books to establish where this longstanding love affair actually began.

You can find the full article here.

4 benefits of queue management systems

Having good queue management procedures in place can make a real difference to any customer-facing environment. There are obvious benefits of queue management systems; such as keeping queues organised, then other secondary benefits such as improving customer loyalty. Read on to find out about 4 key perks of putting customer waiting line management systems in […]

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The importance of queuing systems

In a customer-facing environment, effective queue management procedures are crucial. The importance of queuing systems is two-fold. From an operational perspective, poor queuing systems can lead to a drop in productivity from staff as they spend time trying to organise the queue. From a monetary perspective, if customers decide to leave the queue, or are […]

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