tensator blog

World First Queue Management System Touches Down in Poland

manual call forward queuing

[vc_row][vc_column][vc_column_text]This week saw Tensator’s latest queue management solution go live at Warsaw Chopin Airport, Poland.

Located at the front of the airport’s central security screening area, the queuing system has a control panel at the boarding pass control point that operates the automatic gates. There are ultrasonic sensors that are placed at strategic points throughout the system. These sensors alert airport staff to the number of passengers waiting, and the best queuing configuration that should be selected based on current airport conditions.The system is a world first, and is comprised of a series of automatic gates, combined with ultrasonic sensors, which allows airport employees to remotely alter the queuing configuration at the touch of a button.

There is also the option to quickly and easily establish a dedicated queue for wheelchair passengers, and those requiring additional assistance such as passengers with children. This creates a safer environment for these passengers, and keeps the main queue moving at a steady pace.
Airports experience varying passenger levels depending on a number of variables, including flight times, weather patterns and passenger behaviour. The ability to quickly and efficiently alter queue management systems allows staff to have the most efficient set up in place for any given scenario “on the fly.”[/vc_column][/vc_row]

4 benefits of queue management systems

Having good queue management procedures in place can make a real difference to any customer-facing environment. There are obvious benefits of queue management systems; such as keeping queues organised, then other secondary benefits such as improving customer loyalty. Read on to find out about 4 key perks of putting customer waiting line management systems in […]

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The importance of queuing systems

In a customer-facing environment, effective queue management procedures are crucial. The importance of queuing systems is two-fold. From an operational perspective, poor queuing systems can lead to a drop in productivity from staff as they spend time trying to organise the queue. From a monetary perspective, if customers decide to leave the queue, or are […]

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