tensator blog

Tensator Blog

enhancing air travel for disabled passengers

Enhancing Air Travel for Disabled Passengers

Like any other customer-facing industry, ensuring first-class airport passenger flow is crucial for staff working across the aviation industry. With factors such as delays, queues and long walking times between terminals often inevitable, managing these difficulties alongside meeting passenger expectations is key to enhancing air travel for disabled passengers. This complexity presents a challenge, particularly when […]

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Tensator Blog

manage event safety

Manage Event Safety and Reduce Queue Times This Summer

Visitors have had to endure longer entry queues and waiting times at several UK events this summer, as venues have increased their security measures in response to terrorist attacks over the past year. Large groups of people at any form of an event are potentially a target, so naturally, extra precautions to manage event safety […]

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Tensator Blog

How Tensator can help improve workplace accessibility

Figures from the charity Scope show that there are currently 3.4 million disabled workers in the UK. Companies have a legal obligation to make ‘reasonable adjustments’ for employees who have a disability to improve workplace accessibility and can be done by implementing health and safety systems. Creating disability inclusion in the workplace should be a […]

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Tensator Blog

most common workplace hazards

How to identify the most common workplace hazards

Tensator works alongside professionals to help them identify common workplace hazards in their businesses and put in place health and safety systems to minimise risks. Workplace hazards come in all shapes and sizes. Some pose more danger to employees than others. A good way to prevent workplace injuries is to understand the most common workplace […]

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Tensator Blog

keep customer satisfaction levels high

Top tips to keep customer satisfaction levels high during the festive season

Research has predicted that British families will spend an average £821.25 on gifts, food, drink and decorations for Christmas this year; according to figures from VoucherCodes and the Centre for Retail Research (CRR). With 19 million families in the UK, it’s expected that as a nation we’ll spend a whopping £15.6billion on Christmas alone this […]

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Tensator Blog

improve christmas retail queuing experience

6 weeks until Christmas! How to improve Christmas retail queuing experience

It’s that time of year once again! Christmas is slowly but surely encroaching on our lives – from starting to think about gifts we need to buy to hearing that first Christmas song of the season on the radio. The festive season is a joyous time of year, but for retailers and shoppers alike, it […]

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Tensator Blog

Queuing Solutions for different goals

Tensator® Queuing Solutions for different Goals

Choosing the right queue management system is an important strategic decision for any company that wants to organise the flow of its customers and ensure the customers’ experiences are smooth, helping to avoid guest discomfort or stress. In order to decide which queue management solution is best for you, Tensator recommends setting your expectations and […]

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Tensator Blog

First Come First Served -Success or a Failure

First Come First Served -Success or a Failure?

Everyone knows how a queue works. It’s a line of people where the person at the front gets served first. The principle of first-come-first-served is followed when the order of processing is not pre-planned. Scheduled ones work in a slightly different way, like in restaurants which take reservations in advance and allocate a seat when […]

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Tensator Blog

manual call forward queuing

Shoplifting Costs Retailers $37 Billion Annually – Automated Gates are an Affordable Deterrent

A recent Miami Herald story headlines how officials were able to bust a $15 million retail theft ring – arresting 23 people who appeared to be ordinary shoplifters trolling pharmacies and supermarkets day after day “swiping pricey diabetes strips, pain killers and heartburn medication” in what turned out to be a major organized crime racket. […]

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